Customer Service Rep

1 month ago

Teaneck, United States Telrite Holdings Full time
Job DescriptionJob Description

Customer Service Rep - Telecom

The dealer support agent will perform work remotely mainly serving H2O Wireless retailers that operate on the H2O Direct retailer portal. The agent will take calls from retailers and customers answering questions or addressing concerns they may have. Duties include handling many inbound and outbound calls to and from customers, listening to needs or issues and providing helpful solution to meet the current and future needs of the organization.

Company

Veteran-owned and operated, Telrite Holdings and its affiliates are admired and growing companies providing wireless services to a broad customer spectrum utilizing the nation’s largest GSM networks. We offer an excellent compensation and benefits package, along with best-of-class support and stability. Benefits may include health, dental, vision, life, disability, 401(k) with company match, paid training, paid time off, employee discounts, and more.


Responsibilities:

  • Take inbound/outbound calls, provide accurate satisfactory answers to questions & concerns.
  • De-escalate situations involving dissatisfied customers, offering assistance and support.
  • Guide callers through basic troubleshooting, navigation of company website or using H2O Wireless products or services.
  • Shift 1:00PM - 9:30PM - Sunday Mandatory
  • Review customer’s accounts, providing updates and information about billing, transactions, orders or other account related items.
  • Collaborate with other customer care associates and leadership to improve customer services.


Required Skills:

  • Excellent verbal and written communication skills.
  • Bilingual (Spanish and English)
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • Comfortable working in a fast paced atmosphere.
  • Proficient with Microsoft office suite or related software.
  • High speed reliable internet connection
  • A quiet and secure work space area
  • Ability to work independently.
  • Organizational/Detailed oriented skills.
  • Must be able to work at a personal computer station for prolonged periods.
  • Perform some repetitive motion activities.
  • Coordinate multiple tasks simultaneously.


Education/Experiences

  • High school diploma or equivalent
  • 2 - 3 years in a call center environment, or 2 or more years of customer service experience.
  • Passion for delivering great customer service.
  • Solid problem solving, troubleshooting skills.
  • Ability to multi-task with detail and accuracy


Please apply now. Thank you for your interest

Note that job information in this posting is not all-inclusive. Other duties and responsibilities may be assigned and are subject to change based on business needs and management directives. Benefits are subject to eligibility rules. No phone calls, site visits, agencies, or solicitations, please. Relocation or sponsorship assistance is not available. While we would like to respond to every inquiry, the volume of submissions prevents us from contacting those that are not close matches for consideration. Life Wireless and its affiliates are equal-opportunity employers, dedicated to promoting a dynamic, culturally diverse, and drug-free work experience.


Shift 1:00PM - 9:30PM
Sunday mandatory

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