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Customer Service Representative
3 months ago
********Preferrable for candidates that reside within 25 miles radius from Randolph, NJ **************
Summary:
The Customer Service Representatives job necessitates prioritizing all activities related to supporting our customers’ order processing and fulfillment. The primary responsibility is the processing of customer orders and resolving issues throughout all stages of booking, planning and delivery.
Duties and Responsibilities
• Works independently in multi-department office environment
• Answer and processing incoming calls, e-mails and correspondence in a professional and timely manner.
• Address customer needs and requests with a positive and can-do attitude.
• Enters orders into LOS to with focus on accuracy and compliance to internal procedures and requirements.
• Advise sales representatives & brokers of customer order fulfillment issues and recommended resolution.
• Interacts with proper internal departments to gather necessary information to resolve issues
• Develops knowledge of product line, price, delivery time and similar data as required
Skills and Specifications
• Strong attention to detail and excellent multi-tasking abilities
• Very strong communication skills, with ability to respond calmly and professionally to customer and vendors.
• Dependable team player and works well under pressure.
• Good problem-solving abilities and uses critical thinking skills to analyze and resolve problems in an efficient and productive manner.
• Proficient in Microsoft Word, Excel, Outlook, 10 Key entry.
• Prefer proficiency in Microsoft Access & EDI.
Education and Qualifications
• 3 to 5 years of experience in customer service, sales or related field
Education:
• High School graduate, Associate Degree
• Combination of experience and education will be considered
Physical Demands and work environment:
• Sitting at a computer for long periods of time
• Use of frequent fingers
• Clear vision
