Automotive Customer Service Representative

16 hours ago


Randolph, Massachusetts, United States Herb Chambers Honda of Westborough Full time
About the Role

We are seeking a highly motivated and customer-focused Service Representative to join our team at Herb Chambers Honda of Westborough. As a Service Representative, you will play a critical role in delivering exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities
  • Communicate with customers to schedule service appointments, handle inbound and outbound calls, and provide timely follow-up calls to ensure customer satisfaction.
  • Maintain and follow our script and inbound call process to efficiently schedule appointments and provide excellent customer service.
  • Work closely with Service Management, Service Advisor, and Parts Advisor teams to ensure proper scheduling and coordination of service appointments.
  • Communicate with Managers, Service Advisor, and Parts teams to ensure timely and accurate scheduling of appointments.
  • Participate in ongoing training on dealership guidelines and scheduling systems to stay up-to-date on the latest procedures and technologies.
  • Perform courtesy calls to inform customers of maintenance due and recall notifications for their vehicles.
  • Provide daily and monthly performance reports to management.
What We Offer
  • Nationally recognized training and tools to ensure your success in the role.
  • A comprehensive benefits package, including medical, vision, life, and dental insurance, as well as a 401(k) retirement plan.
  • A newly remodeled and state-of-the-art work environment that fosters collaboration and productivity.
  • Tenured senior management with a focus on employee development and growth.


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