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Customer Service Representative

4 months ago

Chantilly, United States Grabber Construction Products Inc Full time
Job DescriptionJob Description

Vision

Leader in contractor productivity products and customer service excellence, while building careers and communities.

Mission

To significantly contribute to the success of our business partners.

Values

Family, Dependability, Inclusion, Curiosity, Humility

Your Role

Customer Service Representatives play a critical role in the success of our business as the first line of contact to our customers. The target is to ensure customer service excellence.

Duties and Responsibilities

  • -Answers phone calls

  • -Maintains branch order email inbox

  • -Provides product knowledge

  • -Builds sales, enters orders

  • -Ensures orders are filled for pick up or scheduled for delivery and payments received if required.

  • -Looks up inventory

  • -Quotes customers

  • -Provides support to Branch Staff.

  • -Communicates with the sales team and management of selling trends and customer satisfaction.

  • -Provides support to customers and sales team.

  • -Performs all other duties as assigned.

Minimum Job Qualifications

  • -2 Years of Customer Service Experience preferred

Knowledge, Skills, and Abilities

  • -Excel, Word, PowerPoint, OneNote, Teams, and Outlook

Work Conditions