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Service Department Associate

2 months ago

Roswell, United States Brown & Co Jewelry Full time
Job DescriptionJob Description

ROLES AND RESPONSIBILITIES

Elevate the in-store experience consistently delivering memorable moments. Execute best practices by optimizing hospitality and store amenities to create unique experiences. Utilize knowledge of products and service to maximize customer satisfaction during each interaction.

  1. Ensure all operations are carried on in an appropriate, efficient, cost-effective way
  2. Provide exceptional operational support
  3. Participate in all areas of service department
    • Taking in repairs
    • Cleaning jewelry
    • Sizing watches
    • Answering clients inquires via phone and email
    • Repair intake and management
    • Oversee estimate process
    • Gold Buying
  1. Strive for best customer experiences
  2. Execute service policies and processes
  3. Handle client issues when applicable
  4. Maintain relationship with vendor service contacts

PREFERRED SKILLS

• Excellent communications skills

• Outstanding organizational skills

REQUIRED QUALIFICATIONS

  • Ability to work retail store hours as necessary, including nights, weekends and holidays
  • Flexibility to perform different tasks based on day-today business needs
  • Must have authorization to work in the United States
  • Ability to operate company POS systems

ADDITIONAL NOTES

The priority will always be to assist and support customer needs