HVAC Service Department Manager

3 weeks ago

Roswell, New Mexico, United States Fulkerson Plumbing and Air Conditioning Full time
Job Description

We are seeking an experienced HVAC Service Manager to lead our service department. The ideal candidate will have a proven track record of added responsibility and a strong background in HVAC service management.

Key Responsibilities:

  • Achieve monthly/quarterly sales, KPI's, and profitability goals as specified in the annual budget
  • Review all warranty invoicing. Initiate warranty process. Provide all necessary info and coordinate with warehouse manager to process warranties
  • Perform ride-a-longs with technicians
  • Respond to customer inquiries/complaints in a timely manner
  • Hire, manage, discipline, and terminate technicians
  • Lead & coach. Provide knowledge, skills, training, and information to achieve peak performance, continuous improvement, and a positive, productive work environment consistent with company goals and objectives
  • Technical support for residential/commercial service and install
  • Coach techs on how to resolve customer issues in a satisfactory manner
  • Own your department. You are responsible for your numbers. Make suggestions on how to improve efficiency and profitability in your department. Be a problem solver

Requirements:

  • 5-10 years experience in a service department in a related industry (highly prefer HVAC), with a proven track record of added responsibility
  • 2-5 years experience as a service technician
  • EPA/NATE/Journeyman's certifications
  • Proven ability to lead
  • Ability to represent Fulkerson Plumbing & AC in a professional manner with customers, vendors, staff, and the general public
  • Work well under pressure
  • Understand service department financial statements
  • Ability to create and adhere to a budget
  • Ability to handle difficult customer/tech issues
  • Adaptability – the ability to adapt to changes in the work environment and manage competing demands. Able to deal with frequent change, delays, or unexpected events
  • Effective communicator – works well with different personality types

Working Conditions: This position works in both the office and the field. Must occasionally travel to meet customers or assist technicians. Will be exposed to seasonal elements when in the field. The office environment is controlled and maintained in a safe manner

Physical Demands: Ability to lift/carry up to 50 pounds. Ability to climb ladders, crawl under homes, and work in confined spaces

Mental Requirements: Self motivated and able to handle rapidly changing priorities and several tasks simultaneously. Must be able to respond to difficult situations with customers and co-workers with high level of professionalism. Must be able to communicate effectively with vendors and co-workers. Must be able to follow safety guidelines at all times. Must have ability to manage and lead effectively

Internal Relationships: Communicates and interacts with employees on all levels in the office. Sets an example for employees in the company

External Relationships: The title will have a high level of contact with customers and vendors, and will be required to maintain professional communication and appearance at all times during work hours

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