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Service Department Associate

1 month ago

Roswell, Georgia, United States Brown & Co Jewelry Full time
Job Overview

Brown & Co. Jewelers is seeking a highly skilled Service Department Associate to join our team. As a key member of our service department, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our store.

Key Responsibilities
  1. Customer Service
  • Provide personalized service to customers, ensuring their needs are met and exceeded.
  • Utilize knowledge of products and services to maximize customer satisfaction.
Store Operations
  • Ensure all operations are carried out in an efficient and cost-effective manner.
  • Participate in all areas of the service department, including repairs, cleaning, and sizing.
Administrative Tasks
  • Manage repair intake and oversee the estimate process.
  • Handle client issues and maintain relationships with vendor service contacts.
Requirements
  • Ability to work retail store hours, including nights, weekends, and holidays.
  • Flexibility to perform different tasks based on day-to-day business needs.
  • Authorization to work in the United States.
  • Ability to operate company POS systems.
What We Offer

Brown & Co. Jewelers is an equal opportunity employer committed to diversity and inclusion in the workplace. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.