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Healthcare Call Center Representative
4 months ago
Job Title: Healthcare Call Center Representative
Location: Durham, NC (Remote option available)
Duration: 6 Months
Job Description
This is an outbound call role with the Contact team to review risk adjustment and Quality Care gaps.
Candidates need to have customer service and/or Healthcare experience.
Prefer candidates with Smart desktop, Care Radius, or Genesis experience but not required.
What You'll Do
Perform outreach based on assignments received through various methods, including outbound calls to various providers, members, vendors, or other outside contacts to increase health behavior participation and drive positive health outcomes for our members.
Make direct calls to members using effective engagement strategies to respectfully encourage members to utilize available benefits in support of member health behavior participation.
Perform at the expected level of service to enhance customer interaction and experience.
Coach, educate and guide members in health program participation and preventive care tactics.
Maintain member confidentiality per HIPAA compliance guidelines.
Understanding of electronic health record (EHR) systems.
Experience with care coordination, HEDIS/closing care gaps, or medical office support.
Preference given
Understanding of scheduling systems. 1-2 years’ experience in healthcare and/or customer service
Ability to adapt to change and be comfortable in working in a fast-paced environment.
Hiring Requirements
High school diploma or GED.
Comfortable with technology such as the Microsoft Office Suite of products and technology enabling contact with members.
Company DescriptionSelect Source International (SSI) is an IT, Health Care, and Engineering Services consulting firm that has been in business since 1998. SSI consultants have provided exceptional services that have been appreciated by clients, customers, and users alike at several large Fortune 500 companies, mid-size enterprises, and consulting companies.Company DescriptionSelect Source International (SSI) is an IT, Health Care, and Engineering Services consulting firm that has been in business since 1998. SSI consultants have provided exceptional services that have been appreciated by clients, customers, and users alike at several large Fortune 500 companies, mid-size enterprises, and consulting companies.