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Receptionist / Spa Front Desk

2 months ago

Honolulu, United States Pure Joy Day Spa Full time
Job DescriptionJob Description

Job brief

We are looking for a Spa Receptionist to act as the first point of contact for customers who visit our spa or contact us to learn about our services.

Spa Receptionist responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand.

Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.

Biweekly Pay

Responsibilities

  • Warmly greet clients and inform assigned therapist of their arrival
  • Book and confirm appointments via phone and email
  • Process transactions (cash and credit cards) and issue receipts
  • Chat with clients who are in the waiting area
  • Welcome walk-ins, answer questions about services and schedule appointments based on availability
  • Inform clients about new services and discounts
  • Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
  • Update client records with contact and billing details, appointments and services offered
  • Manage our phone calls and emails
  • Maintain a tidy reception area, common areas, and laundry
  • Order products and supplies as needed
  • Stock products and keep track of inventory
  • Manage schedules for therapists and record keeping for daily totals
  • Open and closing duties

Requirements and skills

  • Proven work experience as a Salon Receptionist, Front Desk Representative or similar role
  • Hands-on experience with office equipment, like printers and POS systems
  • Cash handling
  • Familiarity with processing transactions
  • Excellent communication abilities (verbal, phone and email) with a customer service attitude
  • Solid organization and record-keeping skills
  • An ability to remain calm under stressful circumstances
  • 1 Year experience
  • Must be a people person
  • High School diploma
Company DescriptionWe are a locally owned and operated business proudly serving Hawaii for over 20 years. Pure Joy Day Spa provides award winning services and the latest in skin care treatments and body massage. A team that cares for each other and the community we serve. Wellness, results, & relaxationCompany DescriptionWe are a locally owned and operated business proudly serving Hawaii for over 20 years. Pure Joy Day Spa provides award winning services and the latest in skin care treatments and body massage. A team that cares for each other and the community we serve. Wellness, results, & relaxation