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Customer Service Assistant
2 months ago
The Customer Service Assistant position is a supportive role to the Sales and Production departments through effective communication and the streamlining of operations. This position will be responsible for supporting customer inquiries, ensuring customer satisfaction, providing customer support, and effective communication with clients daily. This is carried out through the following:
1) Office Administration /Customer Service
·Filing invoices and memorandums accordingly
·Organizing jewelry as it is received to the office.
·Maintaining the level of supplies needed for supporting marketing and production roles as needed.
·Receiving, logging, and distributing packages to employees daily.
·Answering phone calls and emails for general customer product inquiry
·Greet Visitors
·Sending tracking info and follow up after items are shipped out.
·Logging, tracking, and following up with repairs and special requests sent in by customers and sales representatives.
·Issuing credit memos for customer’s returned and invoiced items.
2) Production and Sales Assistant
·Processing and transferring salesman lines from HQ to shows and events.
·Processing and transferring product and promotional materials needed for permanent salesman line as well as items requested by sales representatives to customers.
·Generating invoices delivered from salesman line.
·Taking general sales and memo orders with customers via phone and email.
·Give customers estimates on anything that doesn’t have to be made.
·Relaying relevant customer requests and information from HQ to sales forc
·Generating, distributing, and processing orders given by salesman and customers through phone inquiry
·Tracking, logging, and invoicing memo programs for customers
·Following up with the customers and sales reps for memo retrieval and billing purposes on a monthly and as needed basis.
·Following up with Production about special orders, repairs, coordinating orders, seeing if items are ready, etc.
·Relaying messages in between production members.
·Checking all open diamond orders and specs against diamonds that come in.
·Verifying diamonds match PO’s. Creating memos.
Company DescriptionMastoloni Pearls, located in New York, NY, is a renowned producer of fine pearl jewelry with a legacy of over three generations in the cultured pearl industry. Known for quality and craftsmanship, Mastoloni is synonymous with the pure beauty of exquisite pearls. With an unparalleled selection of the finest quality cultured pearls, Mastoloni is committed to providing customers with the highest quality pearls available in the world today.Company DescriptionMastoloni Pearls, located in New York, NY, is a renowned producer of fine pearl jewelry with a legacy of over three generations in the cultured pearl industry. Known for quality and craftsmanship, Mastoloni is synonymous with the pure beauty of exquisite pearls. With an unparalleled selection of the finest quality cultured pearls, Mastoloni is committed to providing customers with the highest quality pearls available in the world today.