IT Technical Support

4 weeks ago

Tustin, United States K-Tek Resourcing Full time $29 - $30
Job DescriptionJob Description

Job Description: 

  • Provides on-site walk-in center technical support to  employees with PC software/hardware, android/iPhones, and MAC PC's. Experience analyzing and solving technical problems.
  • Explain where technical issues may originate from as a result of having a deep understanding of hardware and software components.
  • Experience solving hardware and software issues in a customer service environment.
  • Strong social skills and experience navigating customer service issues with empathy.
  • Strong instinct to act quickly and are motivated to do what's best for the customer, you empathize when technology is not working as expected and explain difficult technical problems in a way the customer understands. Often anticipating and adjusting for problems and roadblocks.
  • Experience working in a dynamic, fast-paced environment, and can make decisions quickly and sometimes under tight deadlines.
  • Shown success in team environments demonstrating shared responsibility and accountability with other team members.
  • You have excellent verbal and written communication skills with the ability to tailor communication style to different audiences.
  • You support customers in a timely manner and balance priorities to achieve individual and team productivity goals.
  • You develop product knowledge and research required information using all available tools and resources.
  • You set reasonable expectations for customers and keep them updated throughout their interaction.
  • You document all pertinent user information and the nature of the problem with accuracy in all supported systems.
  • You record all transactions accurately to maintain service and inventory part accuracy. All other duties assigned by supervisor.

Other Requirements:

  • Education: High School or equivalent. Experience: 5+ years. Provides on-site I.T. field support to customers including installation, and servicing and repairing computer systems and equipment.
  • Good interpersonal skills to work with customers and other unit personnel
    Good analytical and problem-solving skills
  • Good communication skills.
  • Good time management and organizational skills Ability to resolve hardware and equipment problems, Office environment, Windows 7/10 experience, able to lift 30 lbs regularly.
  • No travel required.
  • Able to work in the USA.
Company DescriptionK-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.

Why K-Tek
K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".

Vision / Mission
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.

K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.Company DescriptionK-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.\r
\r
Why K-Tek\r
K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".\r
\r
Vision / Mission\r
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.\r
\r
K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.

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