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Help Desk Technician Level 2
2 months ago
We are seeking a highly skilled Help Desk Technician Level 2 to join our team at Bowman Williams. As a Help Desk Technician Level 2, you will provide escalated technical support to our managed services clientele, ensuring their network infrastructure is running smoothly.
Key Responsibilities- Provide remote software support, hardware, peripherals, and other devices related to clients' network infrastructure.
- Assist with troubleshooting and resolving technical issues in a timely and efficient manner.
- Collaborate with internal teams to ensure seamless support and resolution of client issues.
- Stay up-to-date with the latest technologies and industry trends to provide expert-level support.
- 1 year of previous MSP experience
- Experience with Windows Active Directory
- Experience with Microsoft Exchange
- Experience with Microsoft 365
- Experience with Windows Server
- Experience with Windows and Mac OSX support
- Experience with Firewall administration and support
- Experience with switching administration and support
- Experience with Hyper-V and VMware
- Experience with ConnectWise, Kaseya, or similar MSP tools
- Experience with Microsoft Azure
- Health, Dental, Vision, and Life Insurance
- 401(k) with company match
- 15 Days PTO
- Paid Overtime
- Professional Development Assistance
- Certification Reimbursement
- Mileage Reimbursement