Current jobs related to Lead Technical Support Analyst - Tustin, California - The Ladders

  • Senior Laboratory Analyst

    2 weeks ago

    Tustin, California, United States Alliance Technical Group Full time

    Job Title: Senior Laboratory AnalystWe are seeking a highly skilled Senior Laboratory Analyst to join our team at Alliance Technical Group. As a key member of our environmental laboratory, you will be responsible for conducting routine and advanced analyses, ensuring accurate and timely results.About the Role:Conduct complex laboratory analyses, including GC...

  • Senior Laboratory Analyst

    2 weeks ago

    Tustin, California, United States Alliance Technical Group Full time

    About the RoleWe are seeking a highly skilled Senior Analyst to join our environmental laboratory team at Alliance Technical Group. As a key member of our team, you will be responsible for performing routine and advanced analyses, ensuring accurate and timely results.Key ResponsibilitiesConduct routine and non-routine analyses, adhering to analytical SOPs...

  • Senior Laboratory Analyst

    1 month ago

    Tustin, California, United States Alliance Technical Group Full time

    Job SummaryWe are seeking a highly skilled Senior Laboratory Analyst to join our team at Alliance Technical Group. As a key member of our environmental laboratory, you will be responsible for conducting routine and advanced analyses, ensuring accurate and timely results.Key Responsibilities:Conduct complex analyses, including GC and GCMS, to identify...

  • Technical Support Specialist

    2 weeks ago

    Tustin, California, United States ApTask Full time

    About the Role:ApTask is seeking a skilled Technical Support Specialist to provide on-site technical support to our employees. As a Technical Support Specialist, you will be responsible for analyzing and solving technical problems related to PC software/hardware, android/iPhones, and MAC PCs. You will also be expected to explain technical issues to customers...

  • Technical Support Specialist

    6 days ago

    Tustin, California, United States ApTask Full time

    About the Role:ApTask is seeking a skilled Technical Support Specialist to provide on-site technical support to our employees. The ideal candidate will have experience analyzing and solving technical problems, with a strong understanding of hardware and software components.Key Responsibilities: Provide technical support to employees with PC...

  • Aerospace Systems Technical Lead

    3 weeks ago

    Tustin, California, United States Virgin Galactic Full time

    Job Title: Specialist Engineer, STA Technical LeadVirgin Galactic is seeking a highly skilled Specialist Engineer to lead our Static Test Article (STA) Technical Team. As a key member of our Test & Evaluation Program, you will be responsible for leveraging your technical expertise to support the successful testing of STA for the Delta Program.Key...

  • Technical Support Specialist

    6 days ago

    Tustin, California, United States Tricon Residential Full time

    At Tricon Residential, we're committed to delivering exceptional technical support to our teams across all technology platforms.Key Responsibilities:Gather information independently and provide in-depth analysis to resolve production issuesParticipate in weekly cadences and brainstorming sessions to identify opportunities and provide representation of the...

  • Technical Support Specialist

    2 weeks ago

    Tustin, California, United States Tricon Residential Full time

    At Tricon Residential, we're committed to delivering exceptional service to our residents and employees. As a Production Support Specialist, you'll play a critical role in ensuring the smooth operation of our technology platforms.Key Responsibilities:Provide technical assistance and support to all departments across all technology platformsResolve complex...

  • Financial Reporting Analyst

    2 weeks ago

    Tustin, California, United States Tricon Residential Full time

    Job Title: Financial Reporting AnalystTricon Residential is a leading owner and operator of a growing portfolio of single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents, and local communities underpins Tricon's culture and business philosophy.We provide...

  • Business Analyst, IT Specialist

    2 weeks ago

    Tustin, California, United States Tricon Residential Full time

    At Tricon Residential, we're committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds.We're seeking a highly organized and detail-oriented Business Analyst, IT to join our team. This role will be responsible for working collaboratively with business operations to identify...

  • Business Systems Analyst

    6 days ago

    Tustin, California, United States Tricon Residential Full time

    At Tricon Residential, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds.We aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.This role requires the ability to work across all levels of the...

  • Senior Financial Analyst

    2 weeks ago

    Tustin, California, United States Design West Technologies, Inc. Full time

    Job Title: Senior Financial AnalystDesign West Technologies, Inc. is a leading provider of cutting-edge aerospace and military technologies. We are seeking a highly skilled Senior Financial Analyst to join our team in Tustin, CA.Key Responsibilities:Conduct in-depth financial analysis, including forecasting, budgeting, and variance analysis to support...

  • Business Intelligence Analyst

    4 weeks ago

    Tustin, California, United States Republic National Distributing Company Full time

    Job Title: Sales Business AnalystRepublic National Distributing Company (RNDC) is a family-owned business with a rich history of innovation and growth. We are seeking a highly skilled Sales Business Analyst to join our team.Key Responsibilities:Compile, maintain, analyze, and present market, customer, and internal company sales data to evaluate performance...

  • Commercial Credit Analyst

    4 weeks ago

    Tustin, California, United States BankTalent HQ Full time

    Job Title: Commercial Credit AnalystAt BankTalent HQ, we're seeking a skilled Commercial Credit Analyst to join our team. As a Commercial Credit Analyst, you will play a critical role in evaluating the creditworthiness of our clients and making informed decisions about loan approvals.Key Responsibilities:Conduct thorough credit investigations and analyze...

  • Intelligence Analyst

    2 months ago

    Tustin, California, United States U.S. Army Full time

    Job SummaryWe are seeking a highly skilled Intelligence Analyst to join our team in the Army Reserve. As a Signals Intelligence Analyst, you will play a critical role in examining and analyzing foreign communications and activity to gather intelligence and provide strategic and tactical reports to senior leaders.Key ResponsibilitiesExamine and analyze...

  • Financial Analyst II

    1 week ago

    Tustin, California, United States YMCA of Orange County Full time

    Job SummaryWe are seeking a highly skilled Financial Analyst II to join our team at the YMCA of Orange County. As a key member of our accounting department, you will provide critical support to our Senior Accountants and Controller in all accounting operations, financial reporting, and cash management systems.Key ResponsibilitiesConduct reconciliations,...

  • Technical Recruiter

    1 month ago

    Tustin, California, United States DrBalcony Full time

    Job Title: Technical RecruiterWe are seeking a highly skilled Technical Recruiter to join our team at DrBalcony. As a key member of our HR department, you will play a crucial role in identifying, attracting, and hiring top talent for our civil engineering firm.Key Responsibilities:Collaborate with the HR Manager and CEO to determine staffing needs and...

  • Financial Analyst

    4 weeks ago

    Tustin, California, United States Tricon Residential Full time

    Job Title: Analyst, AcquisitionsAt Tricon Residential, we are seeking a highly skilled Analyst to join our Acquisitions Team. As a key member of our team, you will be responsible for underwriting and preparing financial analyses related to the purchasing of single-family homes across various investment strategies and US markets.Key Responsibilities:Summarize...

  • Senior Financial Analyst

    4 weeks ago

    Tustin, California, United States DrBalcony Full time

    Job Title: Senior Financial AnalystWe are seeking a highly skilled and motivated Senior Financial Analyst to join our dynamic finance team at DrBalcony.The ideal candidate will be responsible for budgeting, auditing, accounts receivable/accounts payable (AR/AP) management, and the development of comprehensive business and financial models.Key...

  • Desktop Support Specialist

    4 weeks ago

    Tustin, California, United States Tricon Residential Full time

    Job Title: Desktop Support SpecialistTricon Residential is a leading provider of single-family rental homes and multi-family apartments in the U.S. and Canada. We are committed to enriching the lives of our employees, residents, and local communities.Job SummaryThe Desktop Support Specialist plays a critical role in providing technical assistance and support...

Lead Technical Support Analyst

2 months ago

Tustin, California, United States The Ladders Full time
Job Title: Lead Technical Support Analyst

Department: Information Technology

Reports To: IT Manager

Job Overview:

We are in search of a highly proficient and driven Lead Technical Support Analyst to become a vital part of our IT department. The ideal candidate will deliver expert technical assistance for diverse healthcare facilities, ensuring prompt resolution of IT challenges and unwavering support for end-users. This position necessitates a robust understanding of Active Directory, Windows 10/11, networking principles, imaging solutions, disk encryption, and M365 support. The successful applicant will exhibit exceptional troubleshooting capabilities, time management, and project management skills, alongside strong communication and organizational abilities.

Key Responsibilities:
  • Active Directory Management:
    • Oversee user accounts, groups, and permissions within Active Directory.
    • Diagnose and rectify authentication and access complications.
  • Windows 10/11 Assistance:
    • Offer advanced support for Windows 10/11, encompassing installation, configuration, and troubleshooting.
    • Facilitate updates, patches, and system enhancements to guarantee optimal user performance.
  • Networking Expertise:
    • Identify and resolve issues associated with LAN/WAN technologies, including connectivity, performance, and security.
    • Support network devices such as routers, switches, and firewalls across various locations.
  • Imaging Solutions Management:
    • Administer and deploy imaging solutions for workstations and laptops, ensuring uniformity and reliability throughout the network.
    • Maintain and refresh images as necessary, integrating new software and security updates.
  • Disk Encryption Implementation:
    • Establish and oversee disk encryption solutions like BitLocker to safeguard data on endpoints.
    • Resolve encryption-related issues and ensure adherence to security protocols.
  • M365 Application Support:
    • Provide assistance for Microsoft 365 applications, including email, OneDrive, Teams, and other collaborative tools.
    • Diagnose and address issues related to M365 services and user access.
  • End-User Support:
    • Deliver high-quality desktop support, encompassing hardware, software, and peripheral troubleshooting.
    • Assist end-users with technical challenges via phone, remote support tools, or by dispatching onsite as necessary.
  • Distributed File System (DFS) Management:
    • Support and manage Distributed File System (DFS) environments, ensuring file availability and redundancy.
    • Troubleshoot DFS issues related to file replication and access.
  • Employee Onboarding and Transfers:
    • Execute IT setup for employee transitions and new hire deployments in line with IT department policies.
    • Ensure all necessary hardware, software, and access permissions are configured accurately.
  • Project Involvement:
    • Assist in IT projects, including system upgrades, migrations, and deployments.
    • Effectively manage time and resources to balance multiple tasks and projects concurrently.
  • Troubleshooting and Documentation:
    • Thoroughly investigate user issues and provide comprehensive documentation of all relevant details for troubleshooting purposes.
  • Communication Skills:
    • Articulate complex technical concepts effectively both verbally and in writing.
    • Collaborate closely with team members and other departments to resolve issues and ensure a seamless IT support experience for end-users.
    • Maintain strong organizational, analytical, and interpersonal skills, executing tasks with urgency and minimal supervision.
  • Virtualization Support (Preferred):
    • Provide assistance for virtualized environments, including basic management and troubleshooting of VMware or Hyper-V platforms.
Qualifications:
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • Minimum of 3-5 years of experience in an IT support role, preferably in a multisite or healthcare environment.
  • Strong understanding of Active Directory, Windows 10/11, networking fundamentals, and M365.
  • Experience with imaging solutions and deployment in a multisite environment.
  • Proficiency with disk encryption solutions, particularly BitLocker.
  • Excellent troubleshooting skills with a methodical approach to problem-solving.
  • Strong time management and organizational skills.
  • Familiarity with DFS, VMware, and Hyper-V is a plus.
  • Reliable transportation is required for onsite support at multiple healthcare facilities.
  • Healthcare IT experience is a significant advantage.
Skills and Competencies:
  • Strong customer service orientation with excellent communication skills.
  • Ability to work independently and in a team, managing multiple priorities in a fast-paced environment.
  • Attention to detail and a commitment to quality.
  • Ability to handle stress and remain calm under pressure, especially in a healthcare setting.
Certifications (Preferred but not required):
  • CompTIA A+, Network+, or Security+.
  • Microsoft Certified: Windows Client, or similar.
  • Cisco Certified Network Associate (CCNA) or equivalent networking certification.
  • VMware Certified Professional (VCP) or Microsoft Hyper-V certification.
This job description outlines the key responsibilities and qualifications for a Lead Technical Support Analyst role focused on providing advanced IT support across multisite healthcare facilities. The ideal candidate will possess strong technical skills, excellent troubleshooting abilities, and experience in a dynamic, fast-paced environment.