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Help Desk Technician Level 2
2 months ago
About the Role
We are seeking a highly skilled Help Desk Technician Level 2 to join our team at Bowman Williams. As a Help Desk Technician Level 2, you will provide escalated technical support to our managed services clientele, ensuring seamless resolution of complex technical issues.
Key Responsibilities
- Provide remote software support, hardware, peripherals, and other devices related to clients' network infrastructure
- Utilize experience with Windows Active Directory, Microsoft Exchange, Microsoft 365, Windows Server, Windows and Mac OSX support, Firewall administration and support, switching administration and support, Hyper-V and VMware, and ConnectWise, Kaseya or similar MSP tools
- Collaborate with internal teams to resolve technical issues and improve overall client satisfaction
- Stay up-to-date with industry trends and best practices to ensure expertise in cloud-based technologies
Requirements
- 1 year of previous MSP experience
- Experience with Windows Active Directory
- Experience with Microsoft Exchange
- Experience with Microsoft 365
- Experience with Windows Server
- Experience with Windows and Mac OSX support
- Experience with Firewall administration and support
- Experience with switching administration and support
- Experience with Hyper-V and VMware
- Experience with ConnectWise, Kaseya or similar MSP tools
- Experience with Microsoft Azure
What We Offer
- Competitive salary range of $60,000 - $70,000
- Health, dental, vision, and life insurance
- 401(k) with company match
- 15 days PTO
- Paid overtime
- Professional development assistance
- Certification reimbursement
- Mileage reimbursement
About Us
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. We are committed to providing exceptional service and support to our clients and candidates. If you are a motivated and experienced Help Desk Technician Level 2 looking for a new challenge, we encourage you to apply for this exciting opportunity.
