Shop Service Manager

2 months ago

Janesville, United States Wolter, Inc. Full time
Job DescriptionJob Description

Join Our Team as a Shop Manager at Wolter

Are you a dynamic leader with a passion for excellence in customer service and technical expertise? Wolter is looking for a motivated Shop Manager at our Janesville, WI location, to lead our team of shop service technicians, lead techs, and foremen. If you thrive in a fast-paced environment and have a proven track record of managing and inspiring teams, we want you

Position Overview:

As a Shop Manager at Wolter, you will oversee and manage the daily operations of our shop, ensuring that our service technicians, lead techs, and foremen deliver top-notch service. Your goal is to exceed customer expectations and achieve our company's goals by developing and maintaining high-quality shop services.

Why Wolter?

At Wolter, we believe in supporting our employees and providing a workplace where they can thrive. Here's what you can expect when you join our team:

  • Competitive Compensation: Enjoy a salary that reflects your skills and dedication.
  • Career Advancement Opportunities: Clear pathways for career progression are available, fostering a culture of growth.
  • Continuous Learning: Regular access to training and development opportunities to stay ahead of industry trends, complemented by tuition reimbursement to support your educational pursuits.
  • Supportive Work Environment: Join a team that prioritizes collaboration, open communication, and support.

Key Responsibilities:

  • Partner with the management team and staff to ensure effective customer service.
  • Develop systems and controls to ensure all commitments are met.
  • Maintain high standards of customer satisfaction.
  • Handle all service proposals for shop jobs, including additional repairs discovered once a job starts.
  • Ensure timely completion of jobs by monitoring work in progress.
  • Communicate effectively with customers, including conducting visits as necessary.
  • Develop and maintain a skilled shop service tech staff, lead techs, and foremen.
  • Conduct performance evaluations and address any disciplinary needs.
  • Provide ongoing technical training to shop service techs.
  • Make primary decisions regarding new hires and terminations in the shop service department.
  • Share important information with the staff regularly.
  • Approve shop service invoicing before billing.
  • Backup shop foreman as needed.
  • Enforce safety standards, including 5S standards.
  • Investigate and document any work-related injuries or accidents.
  • Process New Truck Warranty claims as required.
  • Perform other related duties as assigned.

Essential Skills and Experience:

  • At least 5 years in a material handling service environment or similar industry.
  • Demonstrated leadership skills and the ability to achieve results through others.
  • Strong organizational and multitasking abilities.
  • Strategic planning skills with a one-to-two year planning horizon.
  • Excellent interpersonal, presentation, and communication skills.
  • Technical proficiency in the products we service.
  • Good computer skills.
  • Valid Operators License for powered industrial equipment.

Comprehensive Benefits Package:

  • Health Insurance: Access top-notch medical, dental, and vision insurance plans for you and your family.
  • Pet Insurance: Enjoy peace of mind with our pet insurance coverage, ensuring the well-being of your beloved pets.
  • Life Insurance: Secure your future and your loved ones with our robust life insurance coverage.
  • Paid Time Off (PTO): Achieve a healthy work-life balance with our generous PTO policy and 8 paid holidays.
  • 401(k) Retirement Savings Plan: Plan for a secure future with our 401(k) retirement savings plan.

Physical Demands and Work Environment:

  • Frequently sit, stand, walk, talk, listen, and operate machinery.
  • Frequently use hands for handling objects, tools, or controls, including computers and phones.
  • Occasionally lift and/or move up to 50 pounds.
  • Occasional climbing, balancing, stooping, kneeling, crouching, or crawling to examine equipment.
  • Required vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Moderate noise level in the work environment, with exposure to noisier shop environments and customer sites.
  • Use of Personal Protective Equipment as appropriate.

Reporting to this Position:

  • Team of Shop Service Technicians, Lead Technicians, and Shop Foreman.

Ready to lead a dedicated team and drive excellence in shop services? Apply now to become a key player in Wolter's success story

Our mission is to move, store, and power the world more efficiently. You’re part of a team that is connected like family and committed to making an impact.

We are an Affirmative Action/Equal Opportunity Employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. All job offers are contingent upon satisfactory drug screen and driving record results.

Learn more about us at www.wolterinc.com

#WeareWolter #JoinUs #SERV123

Apply Today

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