IT Helpdesk Technician-End User Support
1 month ago
Our client is looking for a Senior IT Technical Analyst. The position is based in Phoenix, AZ. **SHIFT IS ON WEDNESDAY TO SUNDAY FROM 3PM to 11PM**
DESCRIPTION:
Implements, develops, upgrades and supports application systems. Works directly with monitoring techs in the National Clinical Command Center as elbow support and performs rounding activities for technical infrastructure in the command center. Ensures that all systems are fully tested before implementation into production. Troubleshoots and resolves reported system and application problems in the test and production environments. Documents and describes processes and procedures relating to current and future systems environments. Educates users on system functionality and capability. This onsite tech supports a Virtual hospital and is expected to flex work hours to include after hours, nights and weekends.
ESSENTIAL KEY JOB RESPONSIBILITIES
- Adapt to rapidly changing needs and priorities without losing sight of overall plans and priorities.
- Analyze and choose between options where the solution is not always obvious.
- Ensures new installations will integrate with the current application and data technical environment
- Leads cross functional application development activities to achieve project objectives.
- Organizes and is accountable for keeping up-to-date module/application documentation to include associated tools used, common troubleshoot tips with their resolution steps, installation, maintenance, backup process and procedures for the applications/modules assigned.
- Makes recommendations to update any relevant departmental or organizational policies and procedures as appropriate.
- Performs and completes assignments, provides consistent quality and quantity of work with minimal supervision.
- Plays a significant role in solving problems and improving work flow processes and data management methods for multiple software applications.
- Support, maintain & troubleshoot critical Virtual Health/Telemedicine applications used for virtual/remote patient care in the National Clinical Command/Optimization Center in Phoenix Arizona;
- Creates and maintains support documentation for deployed applications; Acts as elbow support for the monitoring techs in the Clinical Command Center;
- Acts as Liaison between the clinical operations team and all the IT teams, third party vendors, and other Common Spirit departments;
- Helps initiate, track and resolve incident tickets; Flexible Work hours to include Nights and weekends
- Contribute to the development of team members, encouraging the acquisition of additional skills and providing opportunities for them to be used effectively.
- Interfaces with vendors on maintenance release information gathering and planning.
- Leads evaluations of IT updates and revisions; establishes priorities and plans for release schedules.
- Leads incident management processes as a function of the entire team and escalates issues as appropriate.
- Leads identification of continuous improvement opportunities and related projects.
- Lead team meetings as necessary.
- Participates in or leads the evaluation, selection and application of new and emerging tools and techniques.
- Performs or facilitates periodic quality checks and improvement projects to assure that the functions of the application analyst and application systems that are assigned are being performed in an error-free fashion including any change management procedures and/or processes.
- Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and delivery.
- Provides leadership through team motivation, coaching, mentoring, and delegating.
- The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.
MINIMUM QUALIFICATIONS
Required Education and Experience Bachelor's degree or equivalent knowledge and skills obtained through a combination of education, training, and experience in a Healthcare environment. 4-5 years required
SUMMARY OF ESSENTIAL COGNITIVE FUNCTIONS
Ability to comprehend and follow instructions; maintain attention and concentration for necessary periods; synthesize, coordinate, and analyze data, perform simple and repetitive tasks; maintain a work pace appropriate to given work load; perform complex and varied tasks; relate to other people beyond giving and receiving instructions; get along with co-workers and peers; understand the meaning of words and how to use them appropriately and effectively; understand and remember detailed instructions; make independent decisions or exercise judgment based on appropriate information; accept and carry out responsibility for direction, control and planning.
WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r
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WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
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