Desktop Support Technician

4 weeks ago


Phoenix, United States Virtual Full time
Responsibilities:
  • Providing IT assistance to staff and employees.
  • Training end-users on hardware functionality and software programs.
  • Resolving user issues effectively and in a timely manner.
  • Monitoring hardware, software, and system performance metrics.
  • Updating computer software as well as upgrading hardware and systems as needed.
  • Documenting processes and technical knowledge.
  • Performing diagnostic tests and proper troubleshooting.
  • Keeping track of technological advancements and trends in IT support.
  • Consulting with IT managers, other team members, 3rd party vendors and other departments across the organizations as required.
Requirements:
  • 2-5 years of experience as an IT support specialist.
  • Exceptional ability to provide technical support and resolve queries with the highest emphasis on customer service.
  • In-depth knowledge of computer hardware and software.
  • Entry level knowledge of Networks is a bonus.
  • Ability to determine IT needs and train end-users.
  • Proficiency in IT helpdesk software.
  • Experience in documenting processes.
  • Exceptional interpersonal and communication skills.


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