End User Team Lead
2 weeks ago
End User Team Lead Phoenix, Arizona Remote Local Contract $35/hr - $50/hr Our client is looking for an End User Support Lead with a focus on driving metrics, tooling, and SLAs within the group. This person will act as a hands-on team supervisor that motivates and clears roadblocks for the group so that they can handle their queues more efficiently and effectively. We’re looking for someone how has experience leading groups and reviewing metric information in a call center or queue environment. This company is a major local player in Phoenix’s educational space. While most of the team sits in Phoenix, they are largely remote and work core work hours Monday-Friday 8-5 PM. This is an opportunity to work closely with leadership and engineering groups to optimize and build tooling to help enable people. We’re looking for someone who is a master motivator and is extremely tech savvy. This company invests heavy in continued education and cross training in other skillsets Contract Duration: 6 months with opportunity to convert to direct hire. Required Skills & Experience Leadership experience within a metric and/or SLA driven environment Experience with queue technologies including phone systems, ticketing systems and email platforms Expertise in the End User Services and advanced Technical Support Experience in tool optimization and collaboration with engineering teams Experience reporting to, collaborating and reporting to executive leadership teams Experience in Incident Management and Mitigation Desired Skills & Experience Knowledge of operating systems, database environments, and enterprise networking Experience managing and contributing to knowledge base systems, articles, and documentation Knowledge of monitoring tools focused on operations tooling in enterprise environments Advanced experience in automating workflows What You Will Be Doing Provide guidance for incident response staff in understanding operations, monitoring, alerting and security concerns. Review of tooling integration and connectivity to optimize workflows and efficiency Assigning tasks to personnel, directing technical resources, and evaluating, influencing and driving performance metrics Serve as a liaison to technical teams, tooling vendor partners, and leadership teams Oversee the work of the End User Services to ensure equipment and applications are optimal. This include operating systems, mobile devices, and ticketing systems Improvement of system reliability and performance. Automation of tasks to allow faster resolution of tickets Tech Breakdown 30% Phone Queues in Twilio 30% Jira Ticketing Systems 40% Mobile Device, Desktop and Application management Daily Responsibilities · 30% Hands On · 30% Metric, KPI and SLA Reviews · 40% Team Collaboration and Motivation You will receive the following benefits: Medical Insurance - Four medical plans to choose from for you and your family Dental & Orthodontia Benefits Vision Benefits Health Savings Account (HSA) Health and Dependent Care Flexible Spending Accounts Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance Hospital Indemnity Insurance 401(k) including match with pre and post-tax options Paid Sick Time Leave Legal and Identity Protection Plans Pre-tax Commuter Benefit 529 College Saver Plan Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance. Posted by: Roxy Lee Specialization: Technical Support
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End User Team Lead
2 weeks ago
Phoenix, United States Motion Recruitment Partners, LLC Full timeOur client is looking for an End User Support Lead with a focus on driving metrics, tooling, and SLAs within the group. This person will act as a hands-on team supervisor that motivates and clears roadblocks for the group so that they can handle their queues more efficiently and effectively. We're looking for someone how has experience leading groups and...
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End User Team Lead
4 weeks ago
Phoenix, United States Motion Recruitment Partners Full timeEnd User Team Lead Phoenix, Arizona **Remote Local** Contract $35/hr - $50/hr Our client is looking for an End User Support Lead with a focus on driving metrics, tooling, and SLAs within the group. This person will act as a hands-on team supervisor that motivates and clears roadblocks for the group so that they can handle their queues more efficiently...
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End User Team Lead
2 months ago
Phoenix, United States Motion Recruitment Full timeOur client is looking for an End User Support Lead with a focus on driving metrics, tooling, and SLAs within the group. This person will act as a hands-on team supervisor that motivates and clears roadblocks for the group so that they can handle their queues more efficiently and effectively. We’re looking for someone how has experience leading groups and...
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End User Team Lead
2 months ago
Phoenix, Arizona, United States Motion Recruitment Full timeOur client is looking for an End User Support Lead with a focus on driving metrics, tooling, and SLAs within the group. This person will act as a hands-on team supervisor that motivates and clears roadblocks for the group so that they can handle their queues more efficiently and effectively. We're looking for someone how has experience leading groups and...
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IT Helpdesk Technician-End User Support
2 weeks ago
Phoenix, United States F2Onsite Full timeJob DescriptionJob DescriptionOur client is looking for a Senior IT Technical Analyst. The position is based in Phoenix, AZ. **SHIFT IS ON WEDNESDAY TO SUNDAY FROM 3PM to 11PM**DESCRIPTION:Implements, develops, upgrades and supports application systems. Works directly with monitoring techs in the National Clinical Command Center as elbow support and performs...
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Front-end Developer
2 weeks ago
Phoenix, United States TWO95 International Full timeJob Title: Full-Stack Developer Location: Phoenix, AZ Duration: 6+ months Rate: $Open PRINCIPLE RESPONSIBILITIES: Minimum of 5 years of relevant experience in software development, information systems, or an equivalent technical environment, including previous experience in leading the development of highly transactional, mission critical applications in...
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User Acceptance Testing
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Phoenix, United States Compu-Vision Consulting Full timePosition: User Acceptance Testing (UAT) Engineer Duration: 12 months Location: Remote Work hours: 40 hours /week Job Details: UAT engineers work closely with end-users to validate that the software or peripheral device meets their requirements and expectations. Facilitate testing sessions and standups, vendor management on defects, gather user feedback and...
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UX Lead Designer
2 days ago
Phoenix, United States Cognizant Full timeCognizant is looking for a **Senior UX Designer Lead/Manger**, practitioner of User Centered Design, who understands and implement Design thinking. Cognizant needs a motivated individual to challenge the status quo and provide thought leadership/best practices to enhance our current services and technologies. Cognizant Interactive helps clients reinvent...
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Front End Developer
2 weeks ago
Phoenix, United States Kids Dental Brands Full timeKids Dental Brands - Front End Development (UX/UI) PHOENIX, AZ - LOCALS ONLYCompany: Founded in 2002, Kids Dental Brands has had a singular purpose of providing the best quality dentistry to kids of all incomes and backgrounds in a fun, safe, upbeat environment. Our teams at each of our almost 50 dental offices bring this attitude to work each and every day....
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Front End Developer
3 weeks ago
Phoenix, United States Kids Dental Brands Full timeJob DescriptionJob DescriptionKids Dental Brands - Front End Development (UX/UI)PHOENIX, AZ - LOCALS ONLYCompany:Founded in 2002, Kids Dental Brands has had a singular purpose of providing the best quality dentistry to kids of all incomes and backgrounds in a fun, safe, upbeat environment. Our teams at each of our almost 50 dental offices bring this attitude...
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Front End Developer I
5 days ago
Phoenix, United States Nationwide Marketing Group Full timeAbout Us: Founded in 2006, Retailer Web Services (RWS) serves more than 2,700 appliance, electronics, furniture, and mattress retailers in North America with an integrated and complete suite of digital marketing solutions. Based out of Scottsdale, AZ, Retailer Web Services helps small businesses succeed as an authoritative source on how consumers shop in the...
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Engineering Team Lead
5 days ago
Phoenix, United States Ocado Group Full timeWho We Are Ocado is a UK based company admitted to trading on the London Stock Exchange (Ticker OCDO). It comprises one of the world's largest dedicated online grocery retailers, operating its own grocery and general merchandise retail businesses under Ocado.com and other specialist shop banners, together with its Ocado Solutions division. The Ocado...
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Front End Developer I
5 days ago
Phoenix, United States Nationwide Marketing Group LLC Full timeJob DescriptionJob DescriptionAbout Us:Founded in 2006, Retailer Web Services (RWS) serves more than 2,700 appliance, electronics, furniture, and mattress retailers in North America with an integrated and complete suite of digital marketing solutions. Based out of Scottsdale, AZ, Retailer Web Services helps small businesses succeed as an authoritative source...
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Lead Electrician
2 months ago
Phoenix, United States LEAD Staffing Full timeJob DescriptionJob DescriptionLEAD ELECTRICIAN JOB DESCRIPTIONWe do large commercial, institutional, and multifamily electrical construction projects. Looking for an environment with driven individuals who are committed to excellence and growth? Join our team and discover one of the fastest growing electrical contractors in the area.TOP PAY!!! $30 -...
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Engineering Team Lead
4 days ago
Phoenix, United States Ocado Group Full timeWho We Are Ocado is a UK based company admitted to trading on the London Stock Exchange (Ticker OCDO). It comprises one of the world's largest dedicated online grocery retailers, operating its own grocery and general merchandise retail businesses under Ocado.com and other specialist shop banners, together with its Ocado Solutions division. The Ocado...
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Sending Fulfillment Center
5 days ago
Phoenix, United States Sendoso Full timeOpen Role: Fulfillment Center Team Lead About The Role This position is responsible for direct support of Area Manager and overall warehouse operations per the respective process path. Responsibilities include, but are not limited to, processing orders, maintaining quality control within process, as well as coaching and development of a team of associates...
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Head of User Acquisition and Analytics
5 days ago
Phoenix, United States Stride Full timeJob Description The American middle class is in crisis. The workforce is rapidly changing with old jobs disappearing and new jobs requiring new skills taking their place. Millions of young people are unclear on what career opportunities exist, confused about the steps they need to take to reach them, or worse, feel stuck in a role that isn't aligned to their...
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Technical Service Operations Team Lead
1 week ago
Phoenix, United States Imsaz Full timeIntegrated Medical Services of Arizona (IMSAZ) is seeking a new member of its Technology Service Operations team. This position will lead the IT desktop support and field services team supporting over 30 clinic locations and more than 350 clinical users. Technology Service Operations is responsible for supporting and maintaining the user experience for all...
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Revenue Cycle Team Lead
4 days ago
Phoenix, United States Imsaz Full timeHeadquartered in Phoenix, Integrated Medical Services is a team of 500 employees and a physician-led organization united through its providers' commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us...
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Revenue Cycle Team Lead
5 days ago
Phoenix, United States Imsaz Full timeHeadquartered in Phoenix, Integrated Medical Services is a team of 500 employees and a physician-led organization united through its providers' commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us...
