Helpdesk Technician

6 days ago

Phoenix, United States S R INTERNATIONAL INC Full time
Job DescriptionJob DescriptionJOB ROLE:
 ESSENTIAL FUNCTIONS (NOT INTENDED TO BE ALL-INCLUSIVE): 
  1. Provides technical support by applying a broad understanding of systems products and services in all the following areas: help desk, Internet, PC/desktop systems, web, and computer operations. 
  2. Supports department operations which include but is not limited to, Active Directory, MDC,VPN, Token, and Criminal Justice Information Systems networks by providing technical support and delivering reliable high-performance assistance, customer service, and technical services. 
  3. Resolves complex issues regarding operations, including installations, setups, error messages, online transactions, and system status or downtime procedures. Coordinates with other information technology units and/or users to determine requirements. 
  4. Monitors and controls systems, networks, and equipment for the State of Arizona criminal justice and law enforcement agencies. 
  5. Ensures user satisfaction by diagnosing and quickly resolving issues. Recognizes, research, isolates, and resolves complex technical problems. Escalates problems requiring additional repairs, training, or follow-up to appropriate technical, professional, or support personnel. 
  6. Maintains service and proper systems functionality by interacting with technical support staff, applications development, PC Support, and other information systems contacts to identify and resolve system problems. 
  7. Recommends systems or production environment modifications as appropriate. 
  8. Coordinates calls as necessary for system, product, or hardware maintenance dispatches. 
  9. Coordinates system outage response by escalating problem resolution and notifying management and users as appropriate. 
  10. Provides accurate documentation of issues and activity by maintaining a trouble shooting tracking log within an enterprise trouble-ticketing system. 
  11. Remains current on job-specific expertise. 
  12. Communicates verbally and in writing with unit personnel to ensure that special instructions and outstanding hardware/software problems are relayed for shift changes. 
  13. Monitors computer room safety and security to prevent unauthorized access to protect equipment, staff, sensitive information, and files unique to the State of Arizona and the Department.
 Skills requiredKnowledge of:1. The principles, capabilities, and operation of modern data processing systems.2. Commonly used commands for computer operating systems and software (e.g. MVS, JES2, Omegamon, Netview, VPS, TSO, VTAM, and CICS.).3. Computer helpdesk operating procedures.4. Problem escalation procedures. Skill in:1. line monitor diagnostic commands, using and troubleshooting personal computers, consoles, and related network equipment to resolve customer problems.2. Entering exact data for console commands.3. Performing system recovery in the event of a system failure as per procedure.4. Providing telecommunications support.
Ability to:1. provide excellent and courteous customer service, even in high-stress or contentious situations.2. follow detailed verbal and written instructions.3. work effectively with customers, vendors, and other data processing personnel.4. use good judgment and caution to ensure computer procedures are executed properly.5. utilize technical reference manuals to resolve problems.6. communicate effectively both orally and in writing with Department employees and customers.7. analyze and troubleshoot hardware and software problems.8. complete work activities using established procedures and guidelines.9. complete work activities with minimal supervision.10. take responsibility for actions. Education/Training /Work Experience required
  • one (1) year of experience in the operation of computer mainframes in a large(1,000+ employee) organization. 
  • one (1) year of experience with at least one mainframe command such as: batchwork, TCPIP, Omegamon, or CICS.

  • Helpdesk Technician

    4 days ago

    Phoenix, United States S R INTERNATIONAL INC Full time

    Job DescriptionJob DescriptionJOB ROLE:ESSENTIAL FUNCTIONS (NOT INTENDED TO BE ALL-INCLUSIVE):Provides technical support by applying a broad understanding of systems products and services in all the following areas: help desk, Internet, PC/desktop systems, web, and computer operations.Supports department operations which include but is not limited to, Active...

  • IT Technician I

    2 weeks ago

    Phoenix, United States Opentech Alliance Inc Full time

    **About Us**: OpenTech Alliance, inc. is a leading provider of innovative technology solutions for the Self-Storage Industry, dedicated to delivering exceptional service and support to our clients. We are seeking a highly skilled and motivated Helpdesk Technician to join our dynamic team to support internal customers. If you have a passion for technology, a...

  • Help Desk Technician, Tier II

    4 weeks ago

    Phoenix, United States The Hiller Companies Full time

    Job DetailsJob Location Hiller Phoenix - Phoenix, AZ Description The Hiller Companies, LLC has an immediate opening for IT Helpdesk Tier II Technician. Hiller offers fire protection and life safety products and services that are preserving lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as...

  • Help Desk Technician, Tier II

    2 weeks ago

    Phoenix, United States The Hiller Companies Full time

    Job DetailsJob Location Hiller Phoenix - Phoenix, AZ Description The Hiller Companies, LLC has an immediate opening for IT Helpdesk Tier II Technician. Hiller offers fire protection and life safety products and services that are preserving lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as...

  • IT Helpdesk Technician

    7 days ago

    Phoenix, Arizona, United States Native American Connections Full time

    Salary Range: $58, ,000.***: RESPONSIBILITIES: Monitor and respond quickly, effectively, and professionally to requests and issues, partnering as needed with other IT team members. Work independently to stay on task, prioritize urgent issues, and send communications to the necessary parties. Utilize standard IT Request Management software to record, monitor,...

  • IT Helpdesk Technician

    1 week ago

    Phoenix, United States Native American Connections Full time

    Salary Range: $58,000. - 65,000. ***: **RESPONSIBILITIES**: - Monitor and respond quickly, effectively, and professionally to requests and issues, partnering as needed with other IT team members. - Work independently to stay on task, prioritize urgent issues, and send communications to the necessary parties. - Utilize standard IT Request Management...

  • Desktop/field Support Specialist

    3 weeks ago

    Phoenix, United States Beacon Systems Full time

    **Position: Desktop Field Support Technician** **Location: Oniste - Phoenix, AZ 85034** **Duration: 06 Months+** **Work Hours**:The schedule for this position is Monday through Friday, 7:30 a.m. to 4:00 p.m. (1st Shift), with thirty (30) minutes for lunch, at the PHX Sky Harbor Aviation Security and Badging office. About This Position Currently there is...

  • IT Helpdesk Technician-End User Support

    1 month ago

    Phoenix, United States F2Onsite Full time

    Job DescriptionJob DescriptionOur client is looking for a Senior IT Technical Analyst. The position is based in Phoenix, AZ. **SHIFT IS ON WEDNESDAY TO SUNDAY FROM 3PM to 11PM**DESCRIPTION:Implements, develops, upgrades and supports application systems. Works directly with monitoring techs in the National Clinical Command Center as elbow support and performs...

  • IT Helpdesk Technician-End User Support

    3 weeks ago

    Phoenix, United States F2Onsite Full time

    Job DescriptionJob DescriptionOur client is looking for a Senior IT Technical Analyst. The position is based in Phoenix, AZ. **SHIFT IS ON WEDNESDAY TO SUNDAY FROM 3PM to 11PM**DESCRIPTION:Implements, develops, upgrades and supports application systems. Works directly with monitoring techs in the National Clinical Command Center as elbow support and performs...

  • Help Desk Technician

    1 week ago

    Phoenix, United States MVM Full time

    About MVM, Inc. Service, Support, Success are the pillars upon which MVM’s founders built the company, and they continue to serve as MVM’s core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated...

  • Desktop Technician

    4 weeks ago

    Phoenix, United States Profit by RPO Full time

    **JOB REQUIREMENTS** - Experience providing technical support to end users in a fast-paced environment. - One year of Active Directory experience. - Mobile device support knowledge. - Experience with Remedy helpdesk software. - Experience with Microsoft Intune - Experience with backup/restore software such as Samsung Smart Switch, iTunes, etc. - Solid...

  • Desktop Technician

    36 minutes ago

    Phoenix, United States Profit by RPO Full time

    **JOB REQUIREMENTS** - Experience providing technical support to end users in a fast-paced environment. - One year of Active Directory experience. - Mobile device support knowledge. - Experience with Remedy helpdesk software. - Experience with Microsoft Intune - Experience with backup/restore software such as Samsung Smart Switch, iTunes, etc. - Solid...

  • IT Technician I

    7 days ago

    Phoenix, United States MBI Industrial Medicine Full time

    **About Us**: Medicine for Business and Industry is an industry leading operator of occupational medicine clinics, throughout Arizona, California, Colorado, Nevada and California. MBI maintains our corporate office in Phoenix, AZ. **Job Summary**: The Service Delivery group is the first point of contact that receives and responds to employee inquiries and...

  • Desktop Support Technician

    7 days ago

    Phoenix, Arizona, United States Vaco Full time

    Overview:Supporting staff and employees with IT assistance and training. Resolving user issues promptly and effectively. Keeping up-to-date with technological advancements in IT support. Collaborating with IT managers, team members, vendors, and departments. Qualifications:2-5 years of experience in IT support. Strong customer service skills and technical...

  • Desktop Field Technician

    1 day ago

    Phoenix, United States Profit by RPO Full time

    **JOB REQUIREMENTS** - Experience providing technical support to end users in a fast-paced environment. - One year of Active Directory experience. - Mobile device support knowledge. - Experience with Remedy helpdesk software. - Experience with Microsoft Intune - Experience with backup/restore software such as Samsung Smart Switch, iTunes, etc. - Solid...

  • IT Technician I

    3 weeks ago

    Phoenix, United States MBI Industrial Medicine Full time

    About Us: MBI (Medicine for Business and Industry) is an industry leading operator of occupational and medical clinics, throughout Arizona, California, Colorado, Nevada and California and maintain our corporate office in Phoenix, AZ. Job Summary: The Service Delivery group is the first point of contact that receives and responds to employee inquiries and...

  • IT Technician I

    4 weeks ago

    Phoenix, United States MBI Industrial Medicine Full time

    About Us: MBI (Medicine for Business and Industry) is an industry leading operator of occupational and medical clinics, throughout Arizona, California, Colorado, Nevada and California and maintain our corporate office in Phoenix, AZ. Job Summary: The Service Delivery group is the first point of contact that receives and responds to employee inquiries and...

  • IT Technician I

    1 month ago

    Phoenix, United States MBI Industrial Medicine Full time

    About Us: MBI (Medicine for Business and Industry) is an industry leading operator of occupational and medical clinics, throughout Arizona, California, Colorado, Nevada and California and maintain our corporate office in Phoenix, AZ. Job Summary: The Service Delivery group is the first point of contact that receives and responds to employee inquiries and...

  • Jr Help Desk Technician

    2 weeks ago

    Phoenix, United States Breeze Unlimited Full time

    SIMPLIFYIT is Hiring! SimplifyIT is looking for an entry-level Jr. Help Desk Technician to join the team! This is an opportunity to get in on the ground floor and grow with the company. Become a part of a team that treats every customer as if they were their only customer. THIS ROLE is a HYBRID (Remote/in office/field) POSITION THAT REQUIRES YOU TO LIVE IN...

  • Jr Help Desk Technician

    1 month ago

    Phoenix, United States Breeze Unlimited Full time

    SIMPLIFYIT is Hiring! SimplifyIT is looking for an entry-level Jr. Help Desk Technician to join the team! This is an opportunity to get in on the ground floor and grow with the company. Become a part of a team that treats every customer as if they were their only customer. THIS ROLE is a HYBRID (Remote/in office/field) POSITION THAT REQUIRES YOU TO LIVE IN...