End User Team Lead

2 weeks ago

Phoenix, United States Motion Recruitment Partners Full time

End User Team Lead

Phoenix, Arizona

**Remote Local**

Contract

$35/hr - $50/hr

Our client is looking for an End User Support Lead with a focus on driving metrics, tooling, and SLAs within the group. This person will act as a hands-on team supervisor that motivates and clears roadblocks for the group so that they can handle their queues more efficiently and effectively. We're looking for someone how has experience leading groups and reviewing metric information in a call center or queue environment.

This company is a major local player in Phoenix's educational space. While most of the team sits in Phoenix, they are largely remote and work core work hours Monday-Friday 8-5 PM. This is an opportunity to work closely with leadership and engineering groups to optimize and build tooling to help enable people. We're looking for someone who is a master motivator and is extremely tech savvy. This company invests heavy in continued education and cross training in other skillsets

Contract Duration: 6 months with opportunity to convert to direct hire.

Required Skills & Experience

Leadership experience within a metric and/or SLA driven environment

Experience with queue technologies including phone systems, ticketing systems and email platforms

Expertise in the End User Services and advanced Technical Support

Experience in tool optimization and collaboration with engineering teams

Experience reporting to, collaborating and reporting to executive leadership teams

Experience in Incident Management and Mitigation

Desired Skills & Experience

Knowledge of operating systems, database environments, and enterprise networking

Experience managing and contributing to knowledge base systems, articles, and documentation

Knowledge of monitoring tools focused on operations tooling in enterprise environments

Advanced experience in automating workflows

What You Will Be Doing

Provide guidance for incident response staff in understanding operations, monitoring, alerting and security concerns.

Review of tooling integration and connectivity to optimize workflows and efficiency

Assigning tasks to personnel, directing technical resources, and evaluating, influencing and driving performance metrics

Serve as a liaison to technical teams, tooling vendor partners, and leadership teams

Oversee the work of the End User Services to ensure equipment and applications are optimal. This include operating systems, mobile devices, and ticketing systems

Improvement of system reliability and performance. Automation of tasks to allow faster resolution of tickets

Tech Breakdown

30% Phone Queues in Twilio

30% Jira Ticketing Systems

40% Mobile Device, Desktop and Application management

Daily Responsibilities

· 30% Hands On

· 30% Metric, KPI and SLA Reviews

· 40% Team Collaboration and Motivation

**You will receive the following benefits:**

+ Medical Insurance - Four medical plans to choose from for you and your family

+ Dental & Orthodontia Benefits

+ Vision Benefits

+ Health Savings Account (HSA)

+ Health and Dependent Care Flexible Spending Accounts

+ Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

+ Hospital Indemnity Insurance

+ 401(k) including match with pre and post-tax options

+ Paid Sick Time Leave

+ Legal and Identity Protection Plans

+ Pre-tax Commuter Benefit

+ 529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

**Posted by:** Roxy Lee

**Specialization:** Technical Support

  • End User Team Lead

    2 weeks ago

    Phoenix, United States Motion Recruitment Partners LLC Full time

    End User Team Lead Phoenix, Arizona Remote Local Contract $35/hr - $50/hr Our client is looking for an End User Support Lead with a focus on driving metrics, tooling, and SLAs within the group. This person will act as a hands-on team supervisor that motivates and clears roadblocks for the group so that they can handle their queues more efficiently and...

  • End User Team Lead

    3 days ago

    Phoenix, United States Motion Recruitment Partners LLC Full time

    End User Team Lead Phoenix, Arizona Remote Local Contract $35/hr - $50/hr Our client is looking for an End User Support Lead with a focus on driving metrics, tooling, and SLAs within the group. This person will act as a hands-on team supervisor that motivates and clears roadblocks for the group so that they can handle their queues more efficiently and...

  • End User Team Lead

    1 month ago

    Phoenix, United States Motion Recruitment Full time

    Our client is looking for an End User Support Lead with a focus on driving metrics, tooling, and SLAs within the group. This person will act as a hands-on team supervisor that motivates and clears roadblocks for the group so that they can handle their queues more efficiently and effectively. We’re looking for someone how has experience leading groups and...

  • End User Team Lead

    4 weeks ago

    Phoenix, Arizona, United States Motion Recruitment Full time

    Our client is looking for an End User Support Lead with a focus on driving metrics, tooling, and SLAs within the group. This person will act as a hands-on team supervisor that motivates and clears roadblocks for the group so that they can handle their queues more efficiently and effectively. We're looking for someone how has experience leading groups and...

  • Sr. End User Computing Engineer

    3 weeks ago

    Phoenix, United States Insight Global Full time

    Position - Sr. End User Computing EngineerLocation - Hybrid to Phoenix AZ, 85014 (4x a week)Duration - 6-month Contract-To-HirePay Range - $35/hr-$39/hrExact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and...

  • Sr. End User Computing Engineer

    3 weeks ago

    Phoenix, United States Insight Global Full time

    Position - Sr. End User Computing EngineerLocation - Hybrid to Phoenix AZ, 85014 (4x a week)Duration - 6-month Contract-To-HirePay Range - $35/hr-$39/hrExact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and...

  • Lead Electrician

    4 weeks ago

    Phoenix, United States LEAD Staffing Full time

    Job DescriptionJob DescriptionLEAD ELECTRICIAN JOB DESCRIPTIONWe do large commercial, institutional, and multifamily electrical construction projects. Looking for an environment with driven individuals who are committed to excellence and growth? Join our team and discover one of the fastest growing electrical contractors in the area.TOP PAY!!! $30 -...

  • Front-end Developer

    2 weeks ago

    Phoenix, United States TWO95 International Full time

    Job Title: Full-Stack Developer Location: Phoenix, AZ Duration: 6+ months Rate: $Open PRINCIPLE RESPONSIBILITIES: Minimum of 5 years of relevant experience in software development, information systems, or an equivalent technical environment, including previous experience in leading the development of highly transactional, mission critical applications in...

  • User Acceptance Testing

    2 weeks ago

    Phoenix, United States Compu-Vision Consulting Full time

    Position: User Acceptance Testing (UAT) Engineer Duration: 12 months Location: Remote Work hours: 40 hours /week Job Details: UAT engineers work closely with end-users to validate that the software or peripheral device meets their requirements and expectations. Facilitate testing sessions and standups, vendor management on defects, gather user feedback and...

  • User Acceptance Testing

    3 days ago

    Phoenix, United States Compu-Vision Consulting Full time

    Position: User Acceptance Testing (UAT) Engineer Duration: 12 months Location: Remote Work hours: 40 hours /week Job Details: UAT engineers work closely with end-users to validate that the software or peripheral device meets their requirements and expectations. Facilitate testing sessions and standups, vendor management on defects, gather user feedback and...

  • Front-end Developer

    3 weeks ago

    Phoenix, Arizona, United States Two95 International Inc. Full time

    Job Title: Full-Stack Developer Location: Phoenix, AZ Duration: 6+ months Rate: $Open PRINCIPLE RESPONSIBILITIES: Minimum of 5 years of relevant experience in software development, information systems, or an equivalent technical environment, including previous experience in leading the development of highly transactional, mission critical...

  • Lead

    4 weeks ago

    Phoenix, Arizona, United States findojobs Full time

    Hi, My name is Jitender and I would like to speak with you about a job opportunity that I am currently staffing for a client of ours. I came across your resume in our database and your work experience appears to align well with the position I am looking to fill. Please take a look and let me know if you would be interested in pursuing this further.Role :...

  • Front End Developer

    6 days ago

    Phoenix, United States Kids Dental Brands Full time

    Kids Dental Brands - Front End Development (UX/UI) PHOENIX, AZ - LOCALS ONLYCompany: Founded in 2002, Kids Dental Brands has had a singular purpose of providing the best quality dentistry to kids of all incomes and backgrounds in a fun, safe, upbeat environment. Our teams at each of our almost 50 dental offices bring this attitude to work each and every day....

  • Front End Developer

    1 week ago

    Phoenix, United States Kids Dental Brands Full time

    Job DescriptionJob DescriptionKids Dental Brands - Front End Development (UX/UI)PHOENIX, AZ - LOCALS ONLYCompany:Founded in 2002, Kids Dental Brands has had a singular purpose of providing the best quality dentistry to kids of all incomes and backgrounds in a fun, safe, upbeat environment. Our teams at each of our almost 50 dental offices bring this attitude...

  • Electrical Superintendent

    4 weeks ago

    Phoenix, United States LEAD Staffing Full time

    Job DescriptionJob DescriptionElectrical Superintendent Job Description As an Electrical Superintendent you play an integral role in overseeing the successful execution of electrical projects, ensuring they are completed efficiently, on time, and within budget. This position involves coordinating the efforts of various team members, including...

  • Packing Team Lead-Extrusion

    4 weeks ago

    Phoenix, Arizona, United States norskhydro Full time

    Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles to advanced development and manufacturing for most industries....

  • Packing Team Lead-Extrusion

    2 weeks ago

    Phoenix, Arizona, United States norskhydro Full time

    Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles to advanced development and manufacturing for most industries....

  • Lead Android Developer

    4 weeks ago

    Phoenix, United States Strategic Employment Partners (SEP) Full time

    About the Company:The leading software product company which has been in business for roughly 25 years is looking for a Lead Android Engineer to add to their team. You will be working on a team of engineers working on their flagship customer-facing applications.Requirements:Experience using Kotlin and Jetpack ComposeExperience creating end to end Android...

  • Lead Android Developer

    4 weeks ago

    Phoenix, United States Strategic Employment Partners (SEP) Full time

    About the Company:The leading software product company which has been in business for roughly 25 years is looking for a Lead Android Engineer to add to their team. You will be working on a team of engineers working on their flagship customer-facing applications.Requirements:Experience using Kotlin and Jetpack ComposeExperience creating end to end Android...

  • Lead Android Developer

    6 days ago

    Phoenix, United States Strategic Employment Partners (SEP) Full time

    About the Company:The leading software product company which has been in business for roughly 25 years is looking for a Lead Android Engineer to add to their team. You will be working on a team of engineers working on their flagship customer-facing applications.Lead Android Engineer150-175k w/ 10% BonusHybrid in Phoenix(2 days a week...