We have other current jobs related to this field that you can find below
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Epic Principal Trainer PPOC
1 month ago
Boston, United States Children's Hospital Boston Full time76358BRJob Posting Title:Epic Principal Trainer PPOC (Hybrid)Department:Pediatric Physician's OrganizationAutoReqId:76358BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Information TechnologyJob Posting Description:This Epic Principal Trainer will be responsible for: + Providing training to Pediatric Physicians Organization at Childrens...
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Boston, United States Saviance Full timeJob Title: Azure Cloud Engineer with EPIC Deployment ExperienceLocation: RemoteDuration: 6 Months Contract to HireAbout BigRio: BigRio is a leading technology consulting firm specializing in providing innovative solutions to healthcare, financial, and other industries. Our team of experts leverages cutting-edge technologies to deliver exceptional results,...
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Jimmy Fund Clinic
4 weeks ago
Boston, United States Dana-Farber Cancer Institute Full timeFront Desk Operations: Performs front desk check in and check out functions. Daily EPIC use, providing bracelet, itinerary, and RTLS badge assignments. Effectively communicating with patients and families and working with interpreter services as nece Clinic, Front Desk, Coordinator, Fund, Customer Service, Clinical, Healthcare
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Service Desk Manager
2 weeks ago
Boston, United States Berklee College of Music Full timeUnder the direction of the Senior Director for Technology Support, the Service Desk Manager is responsible for staffing and operation of the Technology Service Desk serving all Berklee students, faculty and staff.The Service Desk Manager works cooperatively with Training and Instructional Technology and Technology Services areas in Technology Training and...
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Service Desk Manager
2 weeks ago
Boston, Massachusetts, United States Berklee College of Music Full timeUnder the direction of the Senior Director for Technology Support, the Service Desk Manager is responsible for staffing and operation of the Technology Service Desk serving all Berklee students, faculty and staff.The Service Desk Manager works cooperatively with Training and Instructional Technology and Technology Services areas in Technology Training and...
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Front Desk Representative
4 weeks ago
Boston, United States Ophthalmic Consultants Of Boston Full timeOphthalmic Consultants of Boston is seeking a Front Desk Representative to join our team. Must be a dependable and motivated team player who is professional, organized, and enjoys working in a fast-paced medical environment. This person would be scheduled to work in our Boston office- Monday through Friday 8-4:30PM. Responsibilities: The role of a Front Desk...
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Front Desk Representative
4 weeks ago
Boston, United States Ophthalmic Consultants of Boston Full timeJob DescriptionJob DescriptionOphthalmic Consultants of Boston is seeking a Front Desk Representative to join our team. Must be a dependable and motivated team player who is professional, organized, and enjoys working in a fast-paced medical environment. This person would be scheduled to work in our Boston office- Monday through Friday...
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Front Desk Representative
1 day ago
Boston, United States Ophthalmic Consultants of Boston Full timeJob DescriptionJob DescriptionOphthalmic Consultants of Boston is seeking a Front Desk Representative to join our team. Must be a dependable and motivated team player who is professional, organized, and enjoys working in a fast-paced medical environment. This person would be scheduled to work in our Boston office- Monday through Friday...
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Front Desk Representative
2 weeks ago
Boston, United States Ophthalmic Consultants of Boston Full timeJob DescriptionJob DescriptionOphthalmic Consultants of Boston is seeking a Front Desk Representative to join our team. Must be a dependable and motivated team player who is professional, organized, and enjoys working in a fast-paced medical environment. This person would be scheduled to work in our Boston office- Monday through Friday...
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Front Desk Representative
3 weeks ago
Boston, United States Ophthalmic Consultants Of Boston Full timeOphthalmic Consultants of Boston is seeking a Front Desk Representative to join our team. Must be a dependable and motivated team player who is professional, organized, and enjoys working in a fast-paced medical environment. This person would be scheduled to work in our Boston office- Monday through Friday 8-4:30PM.Responsibilities: The role of a Front...
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Front Desk Lead
2 weeks ago
Boston, Massachusetts, United States Ophthalmic Consultants of Boston Full timeAre you a team player, energized by superb patient care and impressed by efficient operations of a world-class health care provider? Would you like a career that will fuel your passion and offer growth opportunities? We are looking for highly motivated individuals who thrive in a fast-paced environment and have a passion for providing outstanding customer...
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Jimmy Fund Clinic
3 weeks ago
Boston, United States Dana-Farber Cancer Institute Full timeThe Jimmy Fund Front Desk Clinic Coordinator reports to the Scheduling Supervisor in pediatrics and is responsible for timely completion and accuracy of assigned daily tasks. These functions include, but are not limited to, staffing the Jimmy Fund Clinic Front desk, liaising among patients/families/providers/leadership; utilizing institutional and technical...
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Epic Reporting Analyst I
3 months ago
Boston, United States Acord (association For Cooperative Operations Research And Development) Full timeJob Summary ** Hybrid position: Onsite work required; Local candidates or must be willing to relocate** The Epic Reporting Analyst I serves as a member of the department's initial support for the assigned Epic application's operational (transactional) data and reporting requests. Engages with users to understand their business operations, processes and user...
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Information Desk Associate
22 hours ago
Boston, United States Brigham and Women's Hospital Full timeJob Description - Information Desk Associate (3302325) Information Desk Associate - (3302325) Reporting to the Manager of Information Associates with a liaison reporting relationship to the Volunteer Director, the incumbent proactively welcomes and greets patients, visitors, and staff in a positive, warm, and courteous manner, treating them as valued guests....
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Service Desk Engineer II
24 hours ago
Boston, United States CMIT Solutions of Boston|Cambridge Full timeJob DescriptionJob DescriptionSalary: $55k-$70k-$90kCMIT Solutions of Boston | Cambridge is the premier IT services franchise in the US. Our goal is to be the preferred IT business partner of small to medium sized businesses by offering technical leadership and services to our customers with a focus on providing innovative solutions and delivering...
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Epic Tapestry Certified Consultant
4 weeks ago
Boston, United States Amerit Consulting Full timeOur client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished Epic Tapestry Certified Consultant.____________________________________________________________ *** Candidate must be authorized to work in USA without requiring sponsorship ***Position...
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Senior Epic Reporting Analyst
1 month ago
Boston, United States Boston Children's Hospital Full timeJob Posting Description The Senior Epic Reporting Analyst will be responsible for: Serving as a subject-matter expert with deep knowledge of data and reporting needs of the Department of Medicine; core Epic data models, key areas of the Epic application (i.e., the core workflow, work queue, productivity structures), external data sets, and various data...
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Information Desk Associate
13 hours ago
Boston, United States Brigham and Women’s Hospital Full timeJob Description - Information Desk Associate (3302325) Information Desk Associate - (3302325) Reporting to the Manager of Information Associates with a liaison reporting relationship to the Volunteer Director, the incumbent proactively welcomes and greets patients, visitors, and staff in a positive, warm, and courteous manner, treating them as valued guests....
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Information Desk Associate
23 hours ago
Boston, United States Brigham and Women’s Hospital Full timeJob Description - Information Desk Associate (3302325)Information Desk Associate - (3302325)Reporting to the Manager of Information Associates with a liaison reporting relationship to the Volunteer Director, the incumbent proactively welcomes and greets patients, visitors, and staff in a positive, warm, and courteous manner, treating them as valued guests....
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Boston, United States TalentBurst, an Inc 5000 company Full timeHelp Desk AnalystQuincy, MA/ HybridLong term contractHours: 37.5 hours/weekFor the call center team, the Help Desk Analyst is responsible for the timely and professional execution of all tasks associated with providing excellent customer support relative to IT services, application, products, hardware, software, access, etc. in a Support Desk environment....
Service Desk w/EPIC experience
2 months ago
As a Service Desk Engineer specializing in healthcare IT applications support, you will take on a pivotal role in providing advanced technical assistance and leadership to a team of service desk engineers. Your primary responsibility will be to ensure the timely resolution of complex technical issues related to healthcare-specific applications via phone, email, or through a ticketing system like ServiceNow. You will also provide guidance, training, and escalation support to junior engineers, fostering a culture of excellence in healthcare IT support.
Responsibilities:
Technical Leadership: Provide leadership and guidance to a team of L1 service desk engineers, ensuring prompt and effective resolution of escalated technical issues related to healthcare IT applications, including Electronic Medical Records (EMR), Practice Management Systems (PMS), Radiology Information Systems (RIS), and others.
Advanced Troubleshooting: Serve as an escalation point for complex technical issues that cannot be resolved at the L1 level. Utilize advanced diagnostic tools, remote access technologies, and troubleshooting methodologies to identify root causes and implement solutions.
Incident Management: Oversee the management of incidents and service requests within the ServiceNow ticketing system or equivalent, ensuring accurate documentation of all interactions, troubleshooting steps, and resolutions. Monitor ticket queues to prioritize and distribute workload effectively.
User Support and Training: Provide technical guidance and mentorship to junior service desk engineers on proper troubleshooting techniques, customer service best practices, and effective communication with healthcare professionals. Conduct training sessions and create knowledge base articles to enhance team capabilities.
Escalation Coordination: Coordinate escalations to third-party vendors, application specialists, or internal IT teams as needed, ensuring that escalated issues are prioritized and resolved within agreed SLAs. Follow up on escalated tickets to ensure satisfactory resolution and customer satisfaction.
Quality Assurance: Perform quality assurance checks on resolved tickets to ensure adherence to support processes, technical accuracy, and customer satisfaction. Identify trends in recurring issues and collaborate with relevant teams to implement preventive measures.
Healthcare Compliance: Ensure compliance with healthcare industry regulations (e.g., HIPAA) and organizational security policies when handling patient data and healthcare information. Maintain confidentiality and data security in all interactions and documentation.
Continuous Improvement: Proactively identify opportunities for process improvements, efficiency gains, and enhanced customer satisfaction within the service desk environment. Participate in team meetings, knowledge sharing sessions, and continuous training to stay updated on healthcare IT applications and industry trends.
Requirements:
- Must have EPIC experience
Education: Bachelor’s degree in Information Technology, Computer Science, Healthcare Informatics, or a related field. Relevant certifications (e.g., ITIL Intermediate, CompTIA Healthcare IT Technician) preferred.
Experience: Proven experience (X years) in a service desk or technical support role, with significant exposure to healthcare IT applications and systems. Prior experience in a leadership or mentoring capacity is highly desirable.
Technical Skills: Advanced knowledge of troubleshooting Windows and/or macOS environments, familiarity with networking concepts (TCP/IP, DNS, DHCP), and proficiency in using remote support tools (e.g., Remote Desktop, TeamViewer).
Soft Skills: Excellent leadership and communication skills, with the ability to motivate and mentor a team of service desk engineers. Strong analytical skills and attention to detail in resolving complex technical issues.
Teamwork: Ability to collaborate effectively with cross-functional teams, including developers, system administrators, and vendor support teams to resolve escalated issues and improve service delivery.
Flexibility: Willingness to work in shifts, including weekends or evenings, to provide 24/7 support coverage if required.
