Information Desk Associate

1 week ago

Boston, United States Brigham and Women's Hospital Full time

Job Description - Information Desk Associate (3302325) Information Desk Associate - (3302325) Reporting to the Manager of Information Associates with a liaison reporting relationship to the Volunteer Director, the incumbent proactively welcomes and greets patients, visitors, and staff in a positive, warm, and courteous manner, treating them as valued guests. Responsibilities include responding to guest inquiries/problems, escorting and/or directing visitors to requested locations, responding to phone inquiries, and working alongside volunteers, guided by the new visitor policy. Greets and welcomes patients, visitors, and staff by promptly acknowledging their presence with a pleasant smile and eye contact. Proactively offers assistance and responds accurately and completely to all requests in a pleasant, courteous, timely, and compassionate manner. Offers escort services and directs patients and visitors to medical, business, or services appointments, guided by the new visitor policy. Assists with Discharge/Escort services as needed. Answers telephone, providing accurate and clear information and directions to callers. Explains parking and shuttle transportation procedures. Utilizes computerized information systems (EPIC and PALS) to access patient and employee information to get people to their destinations. Supervises and offers coaching in customer service to volunteers and colleagues. Works with Entrance Ambassadors and Police & Security to provide seamless arrivals and discharges of patients. Monitors the environment closely and continuously for lost patients and visitors and helps maintain a welcoming, clean, and safe environment; refers unusual situations to Manager and/or Police & Security. Receives envelopes/packages at Main Information Desk for quick pick up by hospital staff; maintains log. Helps collect data and prepare statistical reports, as needed. Assists with special projects, as needed. Qualifications: A minimum of 5 years' work experience in a customer service-focused role. Exceptional communication skills: smiles, speaks articulately, acknowledges and maintains eye contact; listens carefully. Conversational language skills in a second language preferred. Experience in a healthcare setting desirable. Knowledge of Boston area services desirable. Skills: Outstanding customer service attitude (smile, welcoming, courteous). Active listening skills and high attention to detail. Professional attitude and appearance - uniform provided. Ability to take initiative. Enthusiastic personality. Ability to calmly manage stressful situations. Ability to work as part of a team. Able to transport patients in wheelchairs. Good organizational skills to handle multiple tasks efficiently in a very busy environment. Practical reasoning and problem-solving skills. Reliable and flexible, particularly with scheduling and lobby placement based on the needs of the department. Ability to learn and follow hospital’s protocols, regulations, and resources. Ability to give clear and concise directions. Good memory to retain and recall accurate information. Exceptional patience with all customers. Ability to understand and support culturally diverse, elderly, handicapped, and ill customers. Ability to refer individuals/situations to supervisor appropriately. Working Conditions: Fast-paced with a high volume of service requests and repetitive requests for information. Able to stand for long periods of time. Able to push patients in wheelchairs. EEO Statement: MGH is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Primary Location MGH Main Campus Job Admin/Clerical/CustService-Other Organization Massachusetts General Hospital (MGH) Schedule Full-time Standard Hours: 40 Shift Day Job Employee Status Regular #J-18808-Ljbffr

  • Information Desk Associate

    1 week ago

    Boston, United States Brigham and Women’s Hospital Full time

    Job Description - Information Desk Associate (3302325)Information Desk Associate - (3302325)Reporting to the Manager of Information Associates with a liaison reporting relationship to the Volunteer Director, the incumbent proactively welcomes and greets patients, visitors, and staff in a positive, warm, and courteous manner, treating them as valued guests....

  • Information Desk Associate

    1 week ago

    Boston, United States Brigham and Women’s Hospital Full time

    Job Description - Information Desk Associate (3302325) Information Desk Associate - (3302325) Reporting to the Manager of Information Associates with a liaison reporting relationship to the Volunteer Director, the incumbent proactively welcomes and greets patients, visitors, and staff in a positive, warm, and courteous manner, treating them as valued guests....

  • Information Desk Associate

    1 week ago

    Boston, United States Massachusetts General Hospital Full time

    Job Description - Information Desk Associate (3302325) Information Desk Associate - ( 3302325 ) Reporting to the Manager of Information Associates with liaison reporting relationship to the Volunteer Director, incumbent proactively welcomes and greets patients, visitors and staff in a positive, warm and courteous manner welcoming all people with a sincere,...

  • Information Desk Associate

    3 months ago

    Boston, United States Massachusetts General Hospital Full time

    Information Desk Associate-(3294596) Description Reporting to the Manager of Information Associates with liaison reporting relationship to the Volunteer Director, incumbent proactively welcomes and greets patients, visitors and staff in a positive, warm and courteous manner welcoming all people with a sincere, pleasant smile, treating them as valued...

  • Information Desk Associate

    2 weeks ago

    Boston, United States Mass General Brigham Full time

    Reporting to the Manager of Information Associates with liaison reporting relationship to the Volunteer Director, the incumbent proactively welcomes and greets patients, visitors, and staff in a positive, warm, and courteous manner, treating them as valued guests. The role includes responding to guest inquiries/problems, escorting and/or directing visitors...

  • Information Desk Associate

    1 week ago

    Boston, United States Massachusetts General Hospital Full time

    Reporting to the Manager of Information Associates with liaison reporting relationship to the Volunteer Director, incumbent proactively welcomes and greets patients, visitors and staff in a positive, warm and courteous manner welcoming all people with a sincere, pleasant smile, treating them as valued guests; responds to guests inquiries/problems, escorts...

  • Information Desk Associate

    3 months ago

    Boston, United States Massachusetts General Hospital(MGH) Full time

    Reporting to the Manager of Information Associates with liaison reporting relationship to the Volunteer Director, incumbent proactively welcomes and greets patients, visitors and staff in a positive, warm and courteous manner welcoming all people with a sincere, pleasant smile, treating them as valued guests; responds to guests inquires/problems, escorts...

  • Information Desk Associate

    1 week ago

    Boston, United States Mass General Brigham Full time

    Description: Reporting to the Manager of Information Associates with liaison reporting relationship to the Volunteer Director, incumbent proactively welcomes and greets patients, visitors and staff in a positive, warm and courteous manner welcoming all people with a sincere, pleasant smile, treating them as valued guests; responds to guests...

  • Information Desk Associate

    3 months ago

    Boston, United States Mass General Brigham Full time

    Reporting to the Manager of Information Associates with liaison reporting relationship to the Volunteer Director, incumbent proactively welcomes and greets patients, visitors and staff in a positive, warm and courteous manner welcoming all people wit Information, Associate, Customer Service, Skills, Retail, Healthcare, Patient

  • Information Technology Service Desk

    1 month ago

    Boston, United States Apex Systems Full time

    Title: IT Service DeskLocation: Charlestown, MARate: Starting $18/hrDuration: ContractResponsibilities: Act as the first point of contact for customer intake, asking all the correct questions to determine the real issue at handCreate the incidents for the incoming customer issues in ServiceNowAssist customers with pre-documented entry-level tasks, such as...

  • Information Technology Service Desk

    1 month ago

    Boston, United States Apex Systems Full time

    Title: IT Service DeskLocation: Charlestown, MARate: Starting $18/hrDuration: ContractResponsibilities: Act as the first point of contact for customer intake, asking all the correct questions to determine the real issue at handCreate the incidents for the incoming customer issues in ServiceNowAssist customers with pre-documented entry-level tasks, such as...

  • Information Technology Service Desk

    3 weeks ago

    Boston, United States Apex Systems Full time

    Title: IT Service DeskLocation: Charlestown, MARate: Starting $18 - 20/hrDuration: ContractResponsibilities:Act as the first point of contact for customer intake, asking all the correct questions to determine the real issue at handCreate the incidents for the incoming customer issues in ServiceNowAssist customers with pre-documented entry-level tasks, such...

  • Information Technology Service Desk

    2 weeks ago

    Boston, United States Apex Systems Full time

    Title: IT Service DeskLocation: Charlestown, MARate: Starting $18 - 20/hrDuration: ContractResponsibilities:Act as the first point of contact for customer intake, asking all the correct questions to determine the real issue at handCreate the incidents for the incoming customer issues in ServiceNowAssist customers with pre-documented entry-level tasks, such...

  • Front Desk Manager

    3 days ago

    Boston, United States Marriott Full time

    Job Number 24158728 Job Category Rooms & Guest Services Operations Location The Westin Copley Place Boston, 10 Huntington Ave, Boston, Massachusetts, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff...

  • Front Desk Manager

    7 days ago

    Boston, United States Marriott International Inc Full time

    Job Number 24120575 Job Category Rooms & Guest Services Operations Location The Westin Copley Place Boston, 10 Huntington Ave, Boston, Massachusetts, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff...

  • Front Desk Associate

    3 months ago

    South Boston, United States True North Hotel Group Inc Full time

    Job DescriptionJob DescriptionTrue North Hotel Group, an award-winning management and development company, is seeking a Front Desk Associate to join our team at our Fairfield by Marriott in Boston. This family-owned organization has a uniquely remarkable culture and is conveniently headquartered in Overland Park, Kansas. What do we have to offer? Excellent...

  • Front Desk Manager

    3 weeks ago

    Boston, United States The Dagny Full time

    Job Summary: The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...

  • Help Desk Analyst

    2 weeks ago

    Boston, United States TalentBurst Full time

    Help Desk Analyst Boston, MA/ Hybrid Long term contract Hours: 37.5 hours/week For the call center team, the Help Desk Analyst is responsible for the timely and professional execution of all tasks associated with providing excellent customer support relative to IT services, application, products, hardware, software, access, etc. in a Support Desk...

  • Front Desk Supervisor

    3 weeks ago

    Boston, Massachusetts, United States Battery Wharf Hotel Full time

    JOB SUMMARYProvides guidance and leadership as the Front Office Supervisor ensuring consistent quality customer service is delivered..ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The...

  • Front Desk Supervisor

    2 weeks ago

    Boston, United States Westmont Group Full time

    JOB SUMMARY Provides guidance and leadership as the Front Office Supervisor ensuring consistent quality customer service is delivered.. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future....