Jimmy Fund Clinic Front Desk Coordinator
4 weeks ago
The Jimmy Fund Front Desk Clinic Coordinator reports to the Scheduling Supervisor in pediatrics and is responsible for timely completion and accuracy of assigned daily tasks. These functions include, but are not limited to, staffing the Jimmy Fund Clinic Front desk, liaising among patients/families/providers/leadership; utilizing institutional and technical knowledge to properly triage patient and provider requests, collecting demographic and insurance information, and insurance eligibility and benefit verification at the Dana-Farber Cancer Institute and its partnering facilities, as applicable.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
**Front Desk Operations:**
+ Performs front desk check in and check out functions.
+ Daily EPIC use, providing bracelet, itinerary, and RTLS badge assignments.
+ Effectively communicating with patients and families and working with interpreter services as necessary.
+ Triaging issues as they arise, and opening IT tickets as needed.
+ Daily end of day printing (Alpha lists, staff daily, ONN Snapboard) from Epic.
+ Cleaning and collecting RTLS badges.
+ Uploading Urgent Consents to appropriate concord fax inbox and ensuring urgent consents are in the medical records bin for collection.
+ Coordinating with the scheduling teams for any scheduling related questions that arise or updated itinerary distribution.
+ Maintaining consult room assignments and utilization.
+ Daily administrative tasks (filing, supply inventory, etc.).
+ Managing the parking passes and coordinating excel worksheets.
+ Serving as possible weekend backup coverage as needed
**Emergency Response:**
+ Recognizes emergencies and appropriately responds using standard operating procedures.
**Patient Registration/Insurance:**
+ Collects and accurately documents patient demographic, financial, and other relevant personal information into the hospital information system.
+ Updates insurance information into EPIC
+ Escalates patients with insurance, prior authorization or other billing concerns as needed for Financial Counselor intervention.
+ Confirms, updates patient demographic, financial, and other relevant personal information into the hospital information system.
+ Updates changes to patient insurance and/or demographic information as needed.
+ Documents daily activities in a timely, thorough, and accurate manner into the hospital information system.
**Patient Experience:**
+ Delivers outstanding customer service to internal and external customers.
+ Timely, accurately and curiously responds to the needs of internal and external customers.
+ Ability to deescalate patient grievances, and maintain customer service standards, and involve floor leadership as necessary.
+ Performs front desk check-in and check-out functions (may defer complicated scheduling to Clinical Administrative Support Specialists as needed).
+ Obtains detailed clinical information face-to-face, by telephone or electronically.
+ Serving as a resource for patient and families and answering wayfinding questions for lost families.
+ Making copies of hand outs, lunch menus, etc and completing lunch orders for families.
**Regulatory Compliance and Quality Improvement:**
+ Compliance with DFCI policies and procedures
+ Understanding their role and responsibility in obtaining successful Joint Commission accreditation
+ HIPPA regulation compliance
+ Completion of assigned AEU and Health Stream competencies
+ Executes registration related processes including: Partners Patient Gateway Enrollment, MASS HiWay, Medicare Secondary Patient Questionnaire (MSPQ), Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST), and Release of Patient Information.
+ Actively participates and provides constructive feedback on quality improvement projects.
**Information Technology:**
+ Maintains a level of competency in all systems including: Epic, Real Time Locating System (RTLS), Outlook
+ Actively engaged in system upgrades and effected operational changes.
+ Distribution, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads.
+ Opening help desk tickets as needed and navigating IT issues with the support of the Scheduling Leads and others.
+ High school diploma required; Bachelors degree preferred.
+ No experience required; experience working in a customer service setting preferred.
+ Proficiency in technology and complex computer systems required.
**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:**
+ Excellent verbal and written communication skills
+ Working knowledge of computers and technology
+ Excellent customer service
+ Ability to function as an integral member of the team
+ Strong organizational skills with the ability to multi-task
+ Strong problem solving and critical thinking skills
+ Demonstrated flexibility and ability to take on additional responsibilities as situations require
+ Ability to adapt to ever-changing environment
**SUPERVISORY RESPONSIBILITIES:**
+ **None**
**PATIENT CONTACT:**
+ **Yes, Pediatric**
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
**EEOC Poster**
-
Front Desk Coordinator
24 hours ago
Boston, Massachusetts, United States Atlantic Group Full timeWe are seeking an highly organized and detail-oriented Office Administrator to join our team at the Atlantic Group. As an Office Administrator, you will be responsible for managing front desk activities, performing general clerical duties, and coordinating office events and meetings.Responsibilities:Manage front desk activities, including welcoming visitors...
-
Front Desk Coordinator
3 days ago
Boston, Massachusetts, United States H&R Block Full timeAt H&R Block, our goal is to provide exceptional client experiences. As a Front Desk Coordinator, you will be responsible for greeting clients in a personalized and friendly manner. You will also match clients with the best-suited tax professional for their needs. Additionally, you will schedule clients according to their preferences and ensure that all...
-
Front Desk Coordinator
3 days ago
Boston, Massachusetts, United States Fenway Health Full timeJob Description: We are seeking a highly motivated and organized Patient Services Coordinator to join our team at Fenway Health. As a Patient Services Coordinator, you will be responsible for providing exceptional customer service and supporting the operations of our front desk.About the Role: The Patient Services Coordinator is responsible for providing...
-
Front Desk Coordinator
2 days ago
Boston, Massachusetts, United States Greater Boston Legal Services Full timeAt Greater Boston Legal Services, we strive to create a welcoming environment for all clients. Our commitment to fair employment practices allows us to build a diverse and inclusive team.We are dedicated to using the law to positively change the lives of thousands of low-income clients annually. This position serves as the first point of contact for...
-
Front Desk Coordinator
2 days ago
Boston, Massachusetts, United States Cambay Healthcare Full time**Company Overview**Cambay Healthcare is committed to providing high-quality patient care in a fast-paced environment. We are seeking an Administrative Professional to join our team as a Receptionist Manager.Job Description:This role involves managing the front desk, handling patient inquiries, and maintaining accurate records. The successful candidate will...
-
Front Desk Supervisor
1 week ago
Boston, Massachusetts, United States Colwen Management Inc Full timeFront Desk Supervisor - AC Hotel Cleveland CircleJob Category: Rooms Front OfficeRequisition Number: FRONT003034Posted: March 13, 2025Location: AC Hotel by Marriott Boston Cleveland Circle, 395 Chestnut Hill Avenue, Brighton, MA 02135, USAAC Hotel Cleveland Circle is seeking an engaging, friendly, and detail-oriented Front Desk Supervisor to join our team....
-
Front Desk Attendant
7 days ago
Boston, Massachusetts, United States Colwen Hotels Full timeWe are seeking a friendly, customer service focused Front Desk Associate to join our team. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we'd like to meet you....
-
Front Desk Coordinator
3 weeks ago
Boston, Massachusetts, United States athenahealth Full timeJoin our mission to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Front Desk Coordinator will be responsible for managing the reception area and serving as the welcoming first point of contact for employees, clients, and visitors at our Global Headquarters located at 80 Guest Street, Boston, MA...
-
Front Desk Associate
2 weeks ago
Boston, Massachusetts, United States Colwen Hotels Full timeWe are seeking a friendly, customer service focused Front Desk Associate to join our team. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we'd like to meet...
-
Front Desk Representative
3 days ago
Boston, Massachusetts, United States Children's Hospital Boston Full timeFront Desk RepresentativeJob Overview:We are seeking a skilled Front Desk Representative to join our team at Children's Hospital Boston. As a key member of our Ambulatory Services department, you will be responsible for greeting patients, families, and visitors, and providing exceptional customer service to support unit operations.Your Key...
-
Front Desk Administrator
16 hours ago
Boston, Massachusetts, United States Commonwealth of Massachusetts Full timeDescription : Executive Office of Energy and Environmental Affairs (EEA) is seeking a Front Desk Administrator.The EEA Front Desk Administrator Assistant assists the Facilities Management Department of the Executive Office of Energy and Environmental Affairs with the day-to-day operations and responsibilities of the EEA Front Desk Coverage among other...
-
Front Desk Supervisor
1 week ago
Boston, Massachusetts, United States SalonJobs, Inc. Full timeAre you passionate about beauty, health AND guest service? Are you looking for a team-oriented, supportive and fun work environment?Bella Santé is seeking a full-time Front Desk Supervisor in our Boston location. We are searching for bright, outgoing, capable, hands-on leaders to join our prestigious team. This position is educational, enriching and...
-
Front Desk Attendant
2 weeks ago
Boston, Massachusetts, United States Colwen Hotels Full timeWe are seeking a friendly, customer service focused Front Desk Associate to join our team. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we'd like to meet you....
-
Overnight Front Desk Coordinator
4 days ago
Boston, Massachusetts, United States Pine Street Inn Full timeAbout the RoleThe Front Desk Counselor will be responsible for operating the electronic entry monitoring system, managing the multi-line phone system, and logging all activities of the shift. They will also create guest IDs and enter information into the Pine Street data system.
-
Front Desk Associates, Seaport
2 weeks ago
Boston, Massachusetts, United States Equinox Group Full timeWe are looking for energetic, creative, and enthusiastic Front Desk Associates to join the Seaport Equinox team. This is a great position for candidates looking to make a significant impact in a growing and dynamic organization. Professionally greet Front Desk Associate, Associate, Front Desk, Instructor, Hotel
-
Hotel Front Desk Manager Assistant
5 days ago
Boston, Massachusetts, United States Chateau Elan Full timeJob Role SummaryThe Assistant Front Office Manager is responsible for assisting the Front Office Manager in managing the day-to-day operations of the Front Office, providing exceptional customer service, and ensuring compliance with corporate policies and procedures. This is an excellent opportunity for someone who is passionate about delivering exceptional...
-
Front Desk Manager
3 weeks ago
Boston, Massachusetts, United States Marriott International Inc Full timeJob DescriptionJOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process....
-
Front Desk Coordinator
7 days ago
Boston, Massachusetts, United States Mass General Physicians Organization Full time**Job Summary:**The Client Specialist is responsible for providing operational and patient intake assistance to patients in a discrete manner. This includes serving as an initial point of contact, by phone, email or in person, and ensuring that the health care needs of patients are met.**Essential Functions (Key Roles & Responsibilities):**Welcome and greet...
-
Front Desk Supervisor
1 hour ago
Boston, Massachusetts, United States Theboxerboston Full timeJoin to apply for the Front Desk Supervisor role at The Boxer Boston Hotel 3 days ago Be among the first 25 applicants Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager – Front Office Manager – Assistant...
-
Front End Development Expert
7 days ago
Boston, Massachusetts, United States The Trade Desk Full timeAt The Trade Desk, we're not just building software – we're crafting experiences that delight users and drive business results. As a Senior Front End Engineer on our OpenPass team, you'll be instrumental in shaping the future of our SSO solution, working closely with cross-functional teams to deliver scalable, secure, and high-performance...
