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Radio Install Technician

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Tacoma, United States TEKsystems Full time
Job DescriptionJob Description

 

The Wireless Install Technician for installing, dismantling, reconstructing, and programming the wireless home security systems from company in a customer’s home or small business.
Duties and Responsibilities of Residential/Small Business Installer:
Responsible for all pre and post installation tasks such as configuration and installation of company wireless applications and monitoring for home computer and network. Could also include mobile devices.

Responsibilities & Qualifications:
- Installs Company application and configures monitoring applications for home network and mobile devices
- Contacts customers prior to the date of scheduled installation to verify schedule.
- Prepares estimates in accordance with prescribed instructions or directions of supervisor.
- Tests operation of system to the signal-receiving center to properly establish service.
- Coordinates installations with police/fire departments and handles necessary records for notification of emergency calls.

Experience:
- Experience with equipment installation (TV’s, dish, speakers, A/V equipment, etc.)
- Technical aptitude to configure, basic troubleshooting, and networking skills.

Skills:
- Ability to read blueprints and schematic drawings.
- Ability to operate hand and power tools.
- Ability to operate fleet vehicle in a safe manner at all times.
- Ability to communicate and provide excellent customer service.

Other:
- Valid Driver's license and a clean driving record.
- Must have a reliable vehicle that is able to transport at least a 4' fiberglass ladder. Can have a sedan if they have a place to store excess parts.
- Must have basic technician hand tools

Company Fast Facts
- World's largest electronic security and alarm monitoring provider to residential, commercial, industrial and governmental customers.
- Protects more than 5 million American home and 80% of the world's top 100 retailers
- Secures over 100 of the nation's airports
- Responds to more than 50,000 crimes in progress each year
- Interfaces with approximately 38,000 law enforcement, medical and fire agencies across the country

 

Additional Skills & Qualifications

Logistics:
• Will be driving own vehicle and need to have a safe space to store equipment/ladder/tools. There is a recommended tools list we will provide.
o Will be responsible for tracking  inventory and measured on that.
• Mileage can be expensed for any one-way journey over 40 miles.
• Need to have a phone/ tablet to access the company's Mobile Tech, their scheduling system. No reimbursement.
• 40-hour work week
• 2-week Training Period paid out at $17/hr.
• Non-Productive Time is also paid out at $18/hr.
• Will be measured and bonused on Quality, Productivity, and Upselling
o Based on these numbers there is opportunity to move up pay levels
• Bonuses are based on points. Expectation is to hit a minimum of 40 points a week.
o Points are earned by the following:
 Every device installed = 1 point
Service Tickets (Radio Swaps) = 2 points
 Upsells = (6% of the upsell divided by $2.5)

 

Employee Value Proposition (EVP)

Company is experiencing explosive growth here in the NW as well as nationally as well as undertaking a radio upgrade where every alarm needs to be touched and a radio component switched out. This is a great opportunity to work with the industry leader in residential security systems and also appreciate consistent work loads, including opportunity for hefty bonuses

Company is also partnered with Google and starting this fall all Google nest and smart home systems will be installed through company. They are expecting increased demand here as well.

 

Work Environment

Heavy volume of Radio tickets, self-paced, customer-facing/focused home and small business alarm installations. Heavy emphasis on positive customer service experience.

 

Business Drivers/Customer Impact

All of company's current products have a 3G radio in them. End of life is coming up and every 3G radio is needed to be swapped to a 4G radio. Company does not have the man power to do this on top of their current workload.

 

Why is the position open(provide details)

External Communities Job Description

Opportunity to join the nation's leading Residential Alarm Company. Installing wireless alarm equipment and troubleshooting and networking that equipment. Customer Service heavy role with the ability to earn bonuses based on productivity.