Senior Lead IT Technician

1 month ago

Tacoma, United States F2Onsite Full time
Job DescriptionJob Description

Our client is looking for a Lead IT Technician/Coordinator.

Must be ok with local travel and able to work independently. Must have experience leading a team, team scheduling, reporting and working with logistics. Working with executives/high level executives is a plus.

Job Summary
Desktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

Responsibilities
• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

1. Project Planning and Execution:

· Lead the planning, execution, and closure of IT Field Services projects, ensuring alignment with organizational goals and objectives.

· Contribute to the development of project plans, timelines, and budgets, and monitor progress against milestones.

· Coordinate with stakeholders to define project scope, objectives, and deliverables.

· Travel may be required to oversee project deployments or meet with clients/vendors.

· Assist with logistics for equipment and facility readiness.

2. Resource Management:

· Allocate resources effectively to meet project requirements and optimize utilization.

· Coordinate with internal teams, contractors, and vendors to ensure timely delivery of materials and services.

· Monitor resource allocation and adjust as necessary to mitigate risks and address project constraints.

· Conduct training and orientations for project resources.

3. Risk Management:

· Identify project risks and develop mitigation strategies to minimize their impact on project outcomes.

· Proactively address issues and obstacles that arise during project execution, ensuring timely resolution.

· Monitor project performance metrics and implement corrective actions as needed to stay on track.

Requirements
Education and Experience:
• Typically requires technical school certification or equivalent of 1-2 years of relevant experience
• Knowledge of relevant software and hardware systems
• May require additional customer-specific certifications or training as required

Skills:
• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
• Additional requirements may exist if offer of employment is extended

Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r
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WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

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