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Lead Resident Care Case Manager
5 months ago
Are you looking to do meaningful and impactful work in the world with people you enjoy? Are you detailed-oriented and highly organized ? Do you enjoy helping youth? If so, we are looking for you to join our team as a Lead Resident Care Case Manager.
WHO WE ARE:
Our mission-driven organization focuses on doing meaningful and impactful work in the world. We believe that healthcare, housing, and a strong support network are crucial for everyone to thrive. And, it is our passion here to ensure that everyone has access to these essential services and support.
OUR CORE VALUES:
Dedication – We give our best and go above and beyond each and every day-to-day.
Collaboration – We work together as one team and respect our differences.
Honesty – We build relationships based on loyalty and trust.
Innovation – We experiment with new ways and methods to provide quality services.
Curiosity – We look at different angles to ask why? And how?
WHY YOU WILL LOVE IT HERE:
Our culture of doing meaningful work with people you enjoy through supporting and respecting each other.
Flexible work arrangements.
Paid vacation and sick leave.
Paid holidays.
Countless opportunities to grow and learn new skills.
Competitive benefits, including health, dental and vision insurance, and a 403b Retirement Plan.
RESPONSIBILITIES
- Oversee all services and operational activities.
- Provide comprehensive case management that includes, but is not limited to: screening and assessing clients; creating, implementing, and monitoring individual service plans; crisis intervention; connecting clients to health, mental health, employment, housing, and other community resources.
- Foster a professional and welcoming environment in all interactions with clients, guests, vendors, and colleagues, regardless of differing identities, backgrounds, beliefs, and choices.
- Manage and evaluate the performance of clients.
- Develop and maintain professional and supportive relationships with staff and subordinates.
- Continually monitor and evaluate each client’s progression through their case management plan, and develop corrective action revisions to the plan as needed.
- Maintain accurate documentation of service objectives and outcomes as well as other services by established guidelines.
- Actively participate in client- and program-related meetings and training.
- Adhere to strict boundaries and professional ethics in the care of others.
- Ensure that the facility is clean, free of potential hazards, and safe at all times.
- Enforce house rules and policies.
QUALIFICATIONS
- 4-year degree in human services, or a comparable combination of education/work-related experience in a social service setting; working knowledge of case management and planning techniques.
- Experience working with homeless individuals, youth (age 16-25), and the continuum of care in a similar environment to the population of clients we serve.
- Provide own transportation for work-related travel as necessary.
- Maintain a clean driving record and valid driver’s license.
- Make sound decisions and has experience handling highly sensitive and confidential information.
- Multi-task in a fast-paced work environment.
- Quick to respond and work effectively in crises, including the ability to de-escalate volatile situations and apply effective conflict resolution techniques.
- Proficient in Microsoft Word and Excel
- Excellent written and verbal communication skills.
- Genuine interest in helping youth.
- Patient, inquisitive, resourceful, and flexible.
- Relatable to the young people we serve.
- Must be able to reach, bend, walk, stand and sit for long periods and climb stairs.
- Must be able to lift a minimum of 30 lbs
