Lead Resident Care Case Manager
2 weeks ago
We are seeking a dedicated and compassionate Resident Care Case Manager to join our team at Good Seed Community Development Corporation. As a key member of our staff, you will be responsible for overseeing all services and operational activities, providing comprehensive case management, and fostering a professional and welcoming environment for clients, guests, vendors, and colleagues.
Key Responsibilities:
- Oversee all services and operational activities.
- Provide comprehensive case management, including screening and assessing clients, creating and implementing individual service plans, crisis intervention, and connecting clients to health, mental health, employment, housing, and other community resources.
- Foster a professional and welcoming environment in all interactions with clients, guests, vendors, and colleagues.
- Manage and evaluate the performance of clients.
- Develop and maintain professional and supportive relationships with staff and subordinates.
- Continually monitor and evaluate each client's progression through their case management plan, and develop corrective action revisions to the plan as needed.
- Maintain accurate documentation of service objectives and outcomes as well as other services by established guidelines.
- Actively participate in client- and program-related meetings and training.
- Adhere to strict boundaries and professional ethics in the care of others.
- Ensure that the facility is clean, free of potential hazards, and safe at all times.
- Enforce house rules and policies.
Qualifications:
- 4-year degree in human services, or a comparable combination of education/work-related experience in a social service setting; working knowledge of case management and planning techniques.
- Experience working with homeless individuals, youth (age 16-25), and the continuum of care in a similar environment to the population of clients we serve.
- Provide own transportation for work-related travel as necessary.
- Maintain a clean driving record and valid driver's license.
- Make sound decisions and has experience handling highly sensitive and confidential information.
- Multi-task in a fast-paced work environment.
- Quick to respond and work effectively in crises, including the ability to de-escalate volatile situations and apply effective conflict resolution techniques.
- Proficient in Microsoft Word and Excel.
- Excellent written and verbal communication skills.
- Genuine interest in helping youth.
- Patient, inquisitive, resourceful, and flexible.
- Relatable to the young people we serve.
- Must be able to reach, bend, walk, stand and sit for long periods and climb stairs.
- Must be able to lift a minimum of 30 lbs.
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