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IT Support Specialist 1

4 months ago

Springfield, United States D3 Technologies Full time
Job DescriptionJob Description

Team D3 is an Autodesk Platinum Partner that consults with manufacturers to design better products and get to market faster by leveraging best-in-class engineering, design, process automation, and data management technologies.

We are seeking a Business Operations Specialist that is passionate about supporting their team with a proactive and thorough customer service approach. Team D3 provides its team members the room to grow and the support and leadership to succeed with great earning potential.

ROLE: IT Support Specialist 1

POSITION SUMMARY:

As an IT Support Specialist, you will focus on supporting Team D3's internal end users and IT infrastructure. This includes supporting devices running Microsoft Windows. Applications supported include the Microsoft Office suite and Microsoft 365 services. You will also help maintain physical inventory of IT equipment.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Installation, configuration and support of Windows
  • Microsoft office suite/365 - desktop and cloud
  • Hardware troubleshooting and Installation
  • Proactive End User Support
  • Professional Communication Skills
  • Physical inventory management
  • Other IT tasks as needed

QUALIFICATIONS

  • Business Support - Basic ability to support end users and business with IT tasks. Able to use IT helpdesk system to track work performed, reference information, and create knowledge base articles.
  • Soft Skills - Able to communicate clearly with others at Team D3, both written and orally. Intermediate ability to research a problem, test solutions, and verify resolution. Able to work independently with little supervision.
  • IT Technology Suite - Basic understanding of technology's roles and purpose within a business. Basic understanding of or willingness to learn the technology platforms used within Team D3 including MS Teams, Entra IDAzure AD, Intune endpoint management. Possess an intermediate understanding of client operating systems.

ADDITIONAL CONSIDERATIONS

  • Scripting - Basic understanding of scripting, including ability to create pseudo-code that is logically sound.
  • Familiarity with Microsoft Azure

LOCATION & TERRITORY:

  • Report to the Team D3 office located in Springfield, Missouri
    • Hybrid/remote work available after onboarding period
  • Team D3 will provide the required computer systems and software
  • Accommodation and requirements for Remote-Worker-Exception
    • Manager approval
    • Home address exceeds 50 miles from the closest Team D3 office
    • Dedicated Home Office
    • Quiet location, free from distractions
    • Reliable High-Speed Internet with minimum performance of Download 10 Mbps & Upload 5 Mbps
    • Observe standard hours of operation
    • This is a non-reimbursable expense, consult your tax preparer for potential deductions.

COMPENSATION: Hourly, based on experience

EMPLOYEE BENEFITS:

  • Minimum two weeks' Flexible PTO annually
  • D3 Observed Standard Holidays
  • Company group health insurance, nominal fee for employee coverage
  • Short-term & Long-term Disability included
  • Optional Cafeteria Plan, Dental, Vision, Life, Insurances Available
  • 401K Program with D3 matching up to 4% of your base salary
  • Eligibility of Benefits as follows:
    • Insurance coverage(s) starts the 1st of the month following start of employment
      • If start date falls on the 1st of the month, eligibility and payroll deductions are immediate
    • Paid holidays and Flexible PTO start the 1st of the month following 30 days of employment
    • 401k after 1 month of employment

EOE/Veteran/Disabled

#ZR

Company DescriptionD3 Technologies is an Autodesk Platinum partner that consults with manufacturers to design better products and get to market faster by leveraging best-in-class AEC, product engineering, design, process automation, and data management technologies.

EOE/Veteran/DisabledCompany DescriptionD3 Technologies is an Autodesk Platinum partner that consults with manufacturers to design better products and get to market faster by leveraging best-in-class AEC, product engineering, design, process automation, and data management technologies.\r
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EOE/Veteran/Disabled