Medical Front/Back Office

4 weeks ago

Newport Beach, United States NEWPORT MESA AUDIOLOGY INC Full time
Job DescriptionJob DescriptionWell established Institute in Newport Beach invites you to join our team as a front/back office representative. This exciting full-time, in-office opportunity offers learning and growth within the company for a caring professional who would like to develop their skills and knowledge in healthcare while making a difference in patients’ lives.

Positive attitude, self-motivation, and a desire for personal growth is a requirement for this position.

We offer competitive compensation packages including but not limited to the following: 

  • Healthcare, Dental, Vision, Chiropractic
  • Accident, Life Term, Hospital, Critical Illness & Cancer, Disability 
  • Paid Time Off (starting at 40 hours)  
  • Sick Leave (40 hours each year)
  • Flexible Work Schedule 
  • Paid Holidays 
  • Retention Bonus 
  • Retirement Contribution match 4%
Daily responsibilities include (but are not limited to):
  • Portray a high-level of customer service experience for all callers.
  • Provide courteous and proficient telephone service to our patients.
  • Manages all outgoing, interoffice or incoming calls.
  • Transfers all calls accurately and to appropriate individuals.
  • Provide strong customer service in handling customer's inquiries regarding insurance coverage.
  • Generate reports as needed.
  • Address basic questions from caller.
  • Triage call to ensure proper transfer.
  • Respond to all messages timely.
  • Follow office closing procedures and ensure lock up and equipment turned off.
  • Provide a professional image at all times.
  • Perform other assignments as assigned.
  • Greet incoming patients and visitors
  • Check patient in and out
  • Schedule follow up appointments.
  • Coordinate with staff for timely care of patients
  • Cross-train and help with front office, scheduling, medical records and phones as needed
  • Participate in various projects and/or complete other tasks as assigned by management
  • Team player ready to help with anything needed
  • Data entry
  • Maintain patient files
  • Clean/ maintain patient exam rooms and stock supplies
  • Effectively communicate with practice staff and patients on a regular basis
  • Document and update customer records based on phone interactions via database.
  • Problem solving and assisting with various tasks
  • Sell alternative payment plans when insurance is not covered.
  • Assist in department's general administrative reporting duties.
Qualifications

Education and Experience:
  • Minimum education equivalent to a 4-year high school diploma or GED 
  • This in an entry-level position
  • Medical office experience a plus
  • Customer service experience a plus
  • Insurance knowledge a plus
Skills and Abilities:
  • Quick learner/ Self-starter/ Able to work independently and approach tasks with a positive attitude
  • Strong customer service skills
  • Strong computer skills
  • Typing 45 wpm or higher
  • Strong attention to detail
  • Must be able to work in a fast-paced environment with ability to prioritize, multi-task and think on your feet
  • Strong ability to identify, analyze, and solve problems
  • Must be punctual and reliable
  • eClinical and/or TIMS knowledge a plus
  • ACT Pro a plus
Hours between Monday through Friday 6:00 - 7:00

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