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Compliance Manager

4 months ago


Houston, United States Greenberg, Grant & Richards, Inc. Full time
Job DescriptionJob Description

The duty of the compliance manager is to ensure employees are following both GGR and client requirements. The compliance manager must stay up-to-date on all relevant laws and regulations surrounding commercial collections and consumer compliance, but also be able to integrate those updates into the company training program and conduct continuing training and day to day oversight.

The Compliance Officer in cooperation with relevant stakeholders will develop and implement compliance policies & procedures, assess issues and potential liabilities, ensure debtor/client complaints are handled properly and in a timely fashion, and ensure remediation of any issues when necessary.

These would include:

  • A tracking mechanism to ensure agents are adhering to local, state, and governmental regulations.
  • Knowledge of licensing requirements for each state.
  • Full knowledge of policies and procedures for all collection activities and debtor interactions as related to each of the company’s and client’s guidelines, rules and procedures.
  • A full discussion on policies and procedures in place for all activities relating to collection and debtor contact.
  • Ongoing monitoring and auditing of agent/debtor communications for compliance adherence.
  • Remediation, and tracking of remediation for any violations of compliance rules.
  • Have complaint, dispute and fraud processes and tracking in place with policies and procedures. This includes processes to ensure you are properly capturing, addressing and responding to complaints, disputes and fraud claims in compliance with all laws, company and client polices and procedures.
  • Pro-actively reviewing your accounts for proper status, bankruptcy, deceased, etc. while monitoring all active collection accounts for new notifications relating to these datasets.
  • Regarding content, your will keep and maintain a secure storage location for the information and media related to compliance and adhere to security requirements to securely pass content back and forth between you and your internal team or external vendors.

Daily Duties

These duties will evolve as the position evolves.

Remote Monitoring

  • Live calls for compliance with all laws, company and client policies and procedures.
  • Recorded calls for compliance with all laws, company and client policies and procedures.
  • Documentation of violations and infractions of laws, policies and procedures, preparation of coaching documents and involvement of employee’s supervisor.
  • Additional monitoring of any parties deemed to be at higher risk to ensure ongoing compliance.

Account Review

  • Review accounts for accurate documentation from the recorded calibration
  • Review accounts for accurate status code usage based on calibration.
  • Review of non-calibrated calls for proper workings including but not limited to:
    • Gaps in work effort.
    • Proper status labeling.
    • Prompt activation.
    • First email generation.
    • Proper background research generation and documentation.
    • Proper close request codes.
  • Review of accounts under review for closure to ensure proper documentation on accounts.

Email Review

  • Review of employee email to ensure compliant emails are being sent out.
  • Review of employee email to ensure inbound email is properly documented per company requirements.
  • Review of employee email to ensure proper follow up has been performed on received email.

This position is to work in concert with Collection Management and it the direct report to the Director of Operations.

Area of influence will be both Commercial and Consumer debt collections.

 

Company DescriptionGreenberg, Grant & Richards, Inc. is an accounts receivable and commercial collection firm and the leader in our industry We have offices in Austin, Houston, Denver, and Tampa. We also have many remote employyes. We have been an industry leader for over 30 years and set the bar for collecting other companies commercial accounts receivable issues. Our focus is solely business to business. Looking at our next 30 years we are focusing on expansion and bringing on board the next generation of sales reps. We currently have over 10,000 active clients and we collect over 100 million dollars a year for our clients. If you are looking to get into a “Recession and Pandemic Proof Industry”, this is the place for you Our top reps make over 500K a year, our average sales rep makes over 100K a year with an average tenure of over 15 years at GGR. Once you get in, you’ll never leave.

If you are in car sales, you only get your customer back every 3-5 years. If you are in home sales, you only get your customer back every 10 years. In commercial collections, once you land a client, your client comes back every month. They place accounts every day and they are never taken from you. That is the key to sales, getting repeat business and continuously growing your file year over year. Many clients have been with us over 20 years. We have developed a strong reputation for delivering results and superior customer service. We attract and hire top talent across the nation to be a part of our team and we would like to speak with you about joining the GGR Family. We attract and hire the top talent across the nation to be a part of our team.

Why Choose Greenberg, Grant & Richards, Inc.?

We are growing and we want the best of the best to come and grow with us.

75% employer paid Medical, Dental & Vision
Great Work Location
401K
Paid Life Insurance
Paid Time Off
No nights and weekends
Off early on Friday
Flex Time / PTO
Employee Driven CultureCompany DescriptionGreenberg, Grant & Richards, Inc. is an accounts receivable and commercial collection firm and the leader in our industry We have offices in Austin, Houston, Denver, and Tampa. We also have many remote employyes. We have been an industry leader for over 30 years and set the bar for collecting other companies commercial accounts receivable issues. Our focus is solely business to business. Looking at our next 30 years we are focusing on expansion and bringing on board the next generation of sales reps. We currently have over 10,000 active clients and we collect over 100 million dollars a year for our clients. If you are looking to get into a “Recession and Pandemic Proof Industry”, this is the place for you Our top reps make over 500K a year, our average sales rep makes over 100K a year with an average tenure of over 15 years at GGR. Once you get in, you’ll never leave.\r
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If you are in car sales, you only get your customer back every 3-5 years. If you are in home sales, you only get your customer back every 10 years. In commercial collections, once you land a client, your client comes back every month. They place accounts every day and they are never taken from you. That is the key to sales, getting repeat business and continuously growing your file year over year. Many clients have been with us over 20 years. We have developed a strong reputation for delivering results and superior customer service. We attract and hire top talent across the nation to be a part of our team and we would like to speak with you about joining the GGR Family. We attract and hire the top talent across the nation to be a part of our team.\r
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Why Choose Greenberg, Grant & Richards, Inc.?\r
\r
We are growing and we want the best of the best to come and grow with us.\r
\r
75% employer paid Medical, Dental & Vision\r
Great Work Location\r
401K\r
Paid Life Insurance\r
Paid Time Off\r
No nights and weekends\r
Off early on Friday\r
Flex Time / PTO\r
Employee Driven Culture