Front Desk Representative
4 weeks ago
Title: Pat-Time Front Desk Representative
Department: Front Desk
Reports To: Front Desk Supervisor
FLSA: Non-Exempt (Hourly)
General Purpose of Job/Summary:
The Front Desk Representative will support the medical practice office by relaying the most positive and professional image possible to patients visiting our clinics.
Essential Duties and Responsibilities:
Welcome patients and visitors to the medical office by greeting them in person and on the telephone and answering inquiries or referring questions to other staff members
Register new patients and update existing patient demographics by collecting detailed patient information
Verify insurance eligibility through electronic resources
Collect patient’s out-of-pocket liability (co-pays, prior balances, co-insurance & deductibles)
Work-up schedules prior to appointment to ensure prior authorization was obtained
Check patients out and reschedule per doctor's instructions
Protect patient confidentiality by ensuring documentation is scanned correctly into patient’s Electronic Medical Record
Maintain Front Desk office inventory and equipment thorough the inventory control system
Assist ill or distraught patients as needed
Maintain patient areas in a neat and orderly condition, including but not limited to the coffee bar, waiting rooms, and restrooms
Schedule tests, scans, and outside appointments for patients as needed
Education/Experience:
High school diploma or equivalent required
Associate degree or higher preferred
At least 1 year of Medical Clinic experience (or equivalent) required
Working knowledge of healthcare insurance preferred
Technical Skills:
Strong computer skills: Microsoft Word, Outlook a
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