Medical Assistant

4 weeks ago


Pensacola, United States West Florida Medical Center Clinic PA Full time
Job DescriptionJob DescriptionDescription:

JOB SUMMARY

A Medical Assistant/Patient Services Representative is a professional multi-skilled person trained to

assist in all aspects of a medical practice under the direct supervision and responsibility of a physician*. This position assists with patient care management, executes clinical procedures, and assists in the scheduling process, obtaining necessary referrals, verifying patient demographics and insurance information and collecting co-pays, and resolving patient inquiries, under the direction of the Practice Manager and physician*.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Identify self as a Medical Assistant/ Patient Services Representative, verbally and by wearing name badge at all times while on duty.
  • Greet patients with courtesy and respect. Answer questions and direct requests appropriately and efficiently.
  • Schedule patient appointments within the prescribed protocol.
  • Verify all necessary referral and authorization information is in place prior to the appointment.
  • Check-in patients, obtain pertinent information, copy and scan insurance cards as applicable, provide new patient forms, etc.
  • Verify and update demographics and insurance in the practice management system at each patient encounter.
  • Notify clinical staff patient has arrived and provide nurse with appropriate documentation and information for the visit.
  • Collect all co-payments, deductibles and other monies owed at the time of service. Follow established protocol for receipt writing, cash collections, and nightly deposits.
  • Answer telephones promptly and in a professional manner according to Corporate customer service standards.
  • Manage schedule to ensure maximum utilization of available time slots.
  • Utilize appropriate system, processing each referral according to office protocol.
  • Verify patient appointments via telephone prior to patient appointment as instructed.
  • Comply with Corporate policies as directed, carrier policies, and other corporate protocols.
  • Prepare all pertinent information for scheduled appointments, according to protocol.
  • Under the direct supervision and responsibility of a licensed physician*, a Medical Assistant may undertake the following clinical duties:
  • Administer basic health care or medical treatments.
  • Apply bandages, dressings, or splints.
  • Assess physical conditions of patients to aid in diagnosis or treatment.
  • Assist practitioners to perform medical procedures.
  • Collect biological specimens from patients.
  • Conduct diagnostic tests to determine patient health.
  • Control prescription refills or authorizations.
  • Dispose of biomedical waste in accordance with standards.
  • Explain technical medical information to patients.
  • Administer medications and give non-intravenous injections.
  • Interview patients to gather medical information.
  • Inventory medical supplies or equipment.
  • Operate medical equipment.
  • Perform office procedures including all general administrative duties.
  • Prepare medical instruments or equipment for use.
  • Prepare patient treatment areas for use.
  • Prepare medical billing information as instructed.
  • Record vital statistics or other health information.
  • Schedule patient procedures or appointments.
  • Document into the electronic medical record all interactions (related to patients in which medical intervention takes place.)
  • Understand limitations of role as a Medical Assistant
  • Coordinate schedule changes with front desk.
  • Other duties as assigned.

CORPORATE CULTURE RESPONSIBILITIES

  • Follow established corporate and department-specific policies and procedures.
  • Attend all corporate and department-specific required training.
  • Uphold MCC’s Purpose, Values, and Vision.
  • Abide by MCC’s Corporate Culture Responsibilities.
  • Perform other duties as may be assigned cheerfully and willingly.
Requirements:

EDUCATION/EXPERIENCE REQUIREMENTS

  • Minimum education requirement is high school diploma or GED.
  • Must hold and maintain Healthcare Provider Basic Life Support (CPR and AED) certification.
  • Must hold and maintain Medical Assistant (MA) certification/registration, or any other equivalent or comparable medical/clinical certification, registration or licensure. Certification, registration or licensure must be provided through an accredited organization or appropriate licensing board

KNOWLEDGE, SKILLS AND ABILITIES

  • Displays customer services skills, strong interpersonal skills, close attention to detail, and excellent verbal and written communication skills.
  • Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.
  • Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.
  • Displays computer proficiency (i.e. PC windows and MS Office environment) and ability to quickly learn new applications. Preferred ability of typing 40 cwpm.
  • Preferred knowledge of operating electronic health records (EHR) systems.
  • Proficient in use of English language both in written and verbal communication.
  • Must be able to communicate with individuals of varying socio-economic backgrounds.
  • Displays ability of giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Professional demeanor and recognition of privacy considerations for patients and families.
  • Must be able to accurately prioritize multiple tasks.

PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

  • Strength (Lift/Carry/Push/Pull): Light Medium (exerting up to 25 pounds of force occasionally)
  • Standing/Walking: Moderately; activity exists up to 50% of the time
  • Keyboarding/Dexterity: Frequently; activity exists up to 50% of the time
  • Ability to look at a computer screen for extended periods.
  • Ability to perform constant repetitive hands and finger motions.
  • Must be able to be mobile and work in various positions (standing, sitting, bending, and walking) for extended periods of time.
  • Talking (Must be able to effectively communicate verbally): Yes
  • Seeing: Yes
  • Hearing: Yes

EMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

  • Must exhibit stable work behaviors daily.
  • Must possess adequate individual coping skills.
  • Ability to remain calm and professional regardless of workload or time constraints.
  • Must be able to work under stress and remain calm and professional.

WORK ENVIRONMENT

  • Clinical back/front office environment.
  • Exposed to frequent and constant interruptions in daily functions/schedule.
  • Must be available to customers and staff throughout the day.
  • May be required to work extended hours to meet department needs.

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