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Customer Service Representative

2 months ago

Wilmington, United States Wilmington Savings Bank Full time
Job DescriptionJob Description

Wilmington Savings Bank is a growing company that is investing in its future. The Customer Service Representative is accountable for demonstrating a superior level of customer service while providing efficient daily operations with security and safety, all while processing a variety of transactions accurately following established policies and procedures.

Essential Functions:

  • Provide account services to customers by processing retail and/or commercial deposits, checking and savings withdraws, loan payments, check cashing, and cash advancements.
  • Balance and maintain cash drawer following WSB procedures and regulations, including batching and scanning of checks.
  • Assist with Night Deposits, Mail Deposits, ATM daily balancing as well as Branch balancing
  • Assist customers with Safe Deposit Box entry
  • Answer customer calls and inquiries, regarding but not limited to customer accounts, debit card troubleshooting, raising limits, maintenance, online banking assistance and troubleshooting
  • Perform New Account openings for personal and business accounts, ordering checks and debit cards
  • New Account and File Maintenance review
  • Develop and grow ongoing customer relationships while maintaining great public relations out in the community
  • Cross-selling and informing customers of all benefits of banking at WSB
  • Other duties as assigned. Roles may change as business needs are ever-changing

Job Requirements:

  • Sales and customer services oriented. You need to be more than just transactional.
  • Detail-oriented, strong organizational skills, and high degree of accuracy
  • Strong communication, analytical, problem-solving and decision-making skills to effectively uncover and resolve customer issues
  • Excellent interpersonal and customer service skills, attentiveness, ability to retain information, have tact and diplomacy in dealing with both customers and employees
  • A perceptive person capable of relating to individuals at all levels. As unique situations present themselves, they must be sensitive to WSB needs, customer and employee goodwill, and public image
  • Knowledge of products and services and ability to cross-sell
  • Ability to work in a fast-paced environment and under pressure as needed

Experience/Education Requirements:

  • Associates Degree or equivalent
  • Minimum of 1 year experience in Customer Service
  • Banking Experience Highly Preferred