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Customer Support Representative

3 months ago

Berkeley, United States Kelly Services Full time
Job DescriptionJob Description

Do you love the holidays, especially Halloween? Our animatronic client is hiring Customer Service Representatives to help during the ramp-up to peak season. Sound intriguing? Read on to learn more and apply

Pay: $23-$26/hr
Hours: 8:30am-5pm, M-F (OT required peak season)
Location: Berkeley, CA 94710 (hybrid)
Position Type: Temporary/Seasonal, through Nov/Dec
Start Date: July 15th



Responsibilities

  • Providing efficient and professional customer support for animatronic products via phone and email through a ticketing system
  • Managing a high volume of support requests daily, ensuring that customers receive the best solutions possible
  • Maintain precise and accurate handling of tickets and customer data
  • Working independently and within a collaborative team environment to identify product or service issues
  • Stay informed about all product and policy changes relevant to product support
  • Flexible work availability to accommodate business needs. Operations will expand to include weekends during peak season which may include overtime
  • Processing customer orders through Zendesk and sending out orders using Shopify


Qualifications

  • Associate degree or 1-2 years of customer service experience, required
  • Proficiency with MS Office
  • Experience with eCommerce and Ticketing platforms
  • Technical skills (IT troubleshooting, coding, assembling electronic devices, comfortable on computers)
  • Ability to maintain a call/email ticket que to performance standards
  • Ability to work remotely with stable internet connection and a quiet workspace to receive calls
  • Independent with strong decision-making skills and ability to multitask
  • Excellent written and verbal communication skills with an emphasis on customer service
  • Exceptional time management skills with a high degree of accuracy and accountability in a fast-paced environment
  • Receptive to feedback with a growth mindset
  • Enthusiastic about holiday consumer products and sharing that excitement with customers


Why you should apply:

  • Immediate consideration
  • Hybrid schedule
  • Collaborative environment
  • You will be creating joy with every client interaction you have
  • You get to tap into your imagination by working with products not everyone gets to interact with on a daily basis
Company DescriptionSince inventing the staffing industry in 1946, we’ve become experts in the many specialties and local and global markets we serve. With a network of suppliers and partners around the world, we connect 450,000+ people with work every year. We ensure companies have the people they need, when and where they’re needed most.Company DescriptionSince inventing the staffing industry in 1946, we’ve become experts in the many specialties and local and global markets we serve. With a network of suppliers and partners around the world, we connect 450,000+ people with work every year. We ensure companies have the people they need, when and where they’re needed most.