Desktop Support Technician
2 weeks ago
• Provide technical leadership and support for PC Refresh technicians, including scheduling and monitoring PC Refreshes tickets. • Follow PC Refresh/IMAC Best Practice to optimize efficiency and effectiveness of the PC Refresh deployment process. • Assist with onboarding and training of new PC Refresh technicians. • Monitor calls, incidents and requests using client provided ServiceNow tool. • Present Refresh status/performance to management on a weekly basis
TOP 2 : Great Customer Service, Team Leadership Skills. Familiarity with Microsoft Office applications, such as Excell, PowerPoint and Word.
What will the work schedule be for this position? (M-F) 7:30am-4:30pm. Overtime? No. On-call? No.
How many overall years of experience should this person have? 12 – 24 months. Do they need any specific certifications or education? Associate degree or equivalent, related experience.
If contract to hire what is the conversion rate? conversion rate $28
What is the exact work location or city, state, zip 341 White Ponds Dr. Akron OH.
Company DescriptionAA2IT is in this business to make you successful. Strategy, Execution and Value. There are too many businesses that have solid, well-thought-out strategies that sit in a drawer somewhere collecting dust. Executing on Strategy effectively and measuring what matters drives the value. We start with your business strategy, align technology strategy, and create a roadmap that gets your business value.AA2IT is a global firm providing Staffing and IT Solutions. We are headquartered in Texas, delivering successful talent acquisition and technology services. We are fully digital organization with a people centric and a technology driven vision.Company DescriptionAA2IT is in this business to make you successful. Strategy, Execution and Value. There are too many businesses that have solid, well-thought-out strategies that sit in a drawer somewhere collecting dust. Executing on Strategy effectively and measuring what matters drives the value. We start with your business strategy, align technology strategy, and create a roadmap that gets your business value.\r
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AA2IT is a global firm providing Staffing and IT Solutions. We are headquartered in Texas, delivering successful talent acquisition and technology services. We are fully digital organization with a people centric and a technology driven vision.
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