Desktop Support Technician II
4 weeks ago
Location - Akron, OH
Duration - 6 month contract-to-hire
Hours - Monday through Friday 7:30 AM to 4:30 PM
Pay Rate - $23/hr
Responsibilities -
- Unbox the device (laptop)
- Power up the device and install Windows updates and drivers,
- install any required applications
- Install, move, add and change ( "IMAC") the device in ServiceNow.
- Re-box the devices
- Create shipping labels and fix to box
- Ship the devices to end-user
- Monitor calls, incidents and requests using client provided ServiceNow tool
- 1+ years of experience installing Windows on laptops
- Must have excellent customer service skills
- Strong Windows 10 and MS 365 experience
- A+ certification is a plus
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