Lab Computing Analyst

4 weeks ago


Akron, Ohio, United States PerkinElmer Full time
Responsibilities
Location Summit, New JerseyUS
Job ID REQ-052716

Responsibilities:

  • Implements, monitors, and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
  • Implements customer specified benchtop computing design and processes
  • Administers and assures connectivity of customer's Windows based platform
  • Conduct and maintain inventories of client systems
  • Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
  • Manage On-boarding, retirement, and relocation of equipment
  • Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
  • Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
  • Ensures adherence to client's corporate policies through periodic reporting and compliance programs
  • Acts as the technical support contact for instrument vendor
  • Repairing and troubleshooting instrument related computers and escalating issues to the client infrastructure teams
  • Provides technical support for new system validations and change management efforts
  • Create and maintain a physical inventory of lab equipment, PC's, software, and any other information specified by the client
  • Submit weekly Engineer reports to the team lead by COB on the last business day of the week
  • Acts as client Liaison for software/hardware related inquiries
  • Participate in client team meetings
  • Provides support across all PerkinElmer Enterprise practices as required

Critical Skills:

  • Excellent customer service skills complimented by an ability to listen to and interpret client requests.
  • Ability to troubleshoot complex technology issues.
  • Strong verbal and written communication skills.
  • Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

BasicQualifications:

  • Bachelor's degree in Computer Science or technology related field with 1-2+ years of technical experience

OR

  • Associate degree and 4+ years of relevant technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup systems

Preferred Qualifications:

  • Experience with scientific instrumentation
  • Experience in Life Science environment

The annualcompensation range for this full-time position is $54,480 to $96,720. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

PDN-9bd1694e-06cb-455a-aa5d-ab4ec0ce352d
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