Desktop Support Technician ll

3 weeks ago


Akron, United States Strategic Systems Full time
Job DescriptionJob Description

Job Title: Desktop Support Technician ll

Location: 76 S. Main St Akron OH 44308

Duration: 3 Months contract to hire 

Shift timings: 7:30am- 4:30pm M-F. No OT. No After-hours

Pay rate: $25/hr on w2 without benefits.

Job Description

Is this position remote or in person? In-person ·

What will the primary day-to-day responsibilities entail for this person? Creating and resolving Desktop issues For First Energy employees Onsite and Remote.

Primary duties will include standard desktop/Laptop break/fix items

• Receive user calls and offer remote or on-site support.

• Troubleshoot system, office, hardware, and business applications

• Management and installation of equipment in the meeting room (projector, laptop, and videoconference)

• Monitor calls, incidents and requests using client provided ServiceNow tool What is the ·

What are the TOP 2 required skills that candidates must have? ? Great Customer Service and communication skills, Desktop Support (Win10 and Office 365).

Executive/C-Level support experience will be a plus ·

What will the work schedule be for this position? (M-F? 8-5? Overtime? Afterhours?) 7:30am- 4:30pm M-F. No OT. No After-hours · Will there be OC (on call) or differentials? No On-call responsibilities ·

How many overall years of experience should this person have?12 - 24 months of experience ·

Do they need any specific certifications or education? CompTIA A+ is not required but nice to have. ·

If contract to hire what is the conversion rate? $24/hr ·

How many miles per day will the contractor be driving? None.

Paid Parking will be re-imbursed ·

What is the exact work location or city, state, or zip?76 s. Main St. Akron OH 44308 ·

How soon will the candidate review and interviews start? Monday 513/2024



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