IT Field Technician

4 weeks ago

Akron, United States ETC TechSolutions Full time

Job DescriptionJob Description

Job Description

ETC TechSolutions is one of the fastest growing Managed Service Providers (MSP) in Northeast Ohio with a mission to provide every small business with the technology resources to empower their own success.  As an MSP we become an extension of our clients and take the burden of technology off the small business allowing them to focus on what they do best.  

The Field Technician is responsible for providing on-site technical support to our customers, including troubleshooting, installation, maintenance, and repair of hardware and software systems. The ideal candidate will also be responsible for handling second and third level support requests by telephone, email, chat, or in person in a personable and friendly manner with clients. As a member of our service team, you will need to be prepared to diagnosis and troubleshoot service requests that our Help Desk has escalated, deploy a small business environment, train other team members, and maintain processes/procedure documentation. Our work environment is fast paced and demanding but provides a great opportunity for exposure for many leading technologies.

Job Duties

  • Troubleshoot Microsoft Windows and Office current version (plus last 2 versions) 
  • Troubleshoot Network, VOIP, Internet Issues, Peripherals (Printers, Scanners, and other devices)
  • Provide support for LOB applications and mission critical hardware   
  • Provide support for Citrix, Active Directory, Hosted Desktop, Terminal Servers, VMware, and Group Policy
  • Provide Level 2 support for backups, antivirus, web filtering, and spam filtering
  • Provide Level 2 support for common business applications (QuickBooks, Emails, etc.)
  • Provide end user training for support requests 
  • Assist with pre-sales technical support, senior technicians, and project team
  • Experience working with customers in challenging situations

Job Requirements

  • Bachelor’s Degree and/or 3-5 years’ experience in IT industry
  • At least 1 relevant IT certification (A+, MCP, Network+, Security+ MCP, ITIL Foundations)
  • Speak to end users in non-technical terms (no geek speak)
  • Prioritize daily tasks and achieve due dates 
  • Ability to multi-task and adapt to changes quickly
  • Willing and able to work overtime as needed 
  • Ability to lift standard computer equipment (i.e. PC’s and Printers)
  • Reliable transportation
  • Maintaining a clean and organized office workspace 

Other Benefits

  • Training and Development Opportunities 
  • Access to a Company vehicle 
  • Paid Holidays and PTO Time
  • A fun work environment with opportunity for growth 

Company DescriptionETC TechSolutions is a fast-growing Managed Service Providers (MSP) located in Akron, Ohio that specializes in technology solutions for small and mid-size businesses. As an MSP we become an extension of our clients and take ownership of the technology burden allowing them to focus on what they do best.Company DescriptionETC TechSolutions is a fast-growing Managed Service Providers (MSP) located in Akron, Ohio that specializes in technology solutions for small and mid-size businesses. As an MSP we become an extension of our clients and take ownership of the technology burden allowing them to focus on what they do best.

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