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Community Property Manager
1 month ago
We are looking for a Community Manager to lead, direct and control all facets of the community to ensure quality services and a high degree of customer satisfaction within budgetary guidelines. The goal is to maximize asset value, customer satisfaction and revenue. We need individuals with strong organizational and innovative skills who can manage multiple tasks at once by juggling competing priorities. The candidate must be willing to work with growth of the company and be flexible with change in processes and daily routine
Essential Duties & Responsibilities
General Duties
- Manage hiring, PTO, timesheets, training, development of community staff
- Decision maker for any resident services issues for your community
- Maintain positive working relationships with residents, roommates, and guarantors by addressing all inquiries with care and kindness
- Ensure continuous communication throughout the tenancy lifecycle
- Assist in monitoring leasing liabilities, lease breaks, pre-leasing, and marketing
- Monitor, review, solicit, and respond to all positive and negative online reviews
- Identify opportunities for innovation/efficiency and problem solve pressure points
Work Order (WO) Management
- Manage all WO in a timely, professional manner to company standards
- Communicate with all residents when WO is assigned, updated, and completed
- Identify consistent/recurring issues and work towards a permanent solution
- Understand general skills and availability and usage of vendors and techs
- Conduct invoice approvals on a daily basis and monitor budget
Move-Out Responsibilities
- Perform pre-inspections, turnover inspections, assign work as appropriate
- Schedule turnover vendors and maintenance technicians
- Perform security deposit accounting within the legal timeline
- Handle security deposit disputes
Physical Property Responsibilities
- Conduct mid-year inspections when applicable
- Walk properties daily and complete property walk checklist
- Identify property improvement ideas and mitigate liabilities
Leasing and Marketing
- Develop and implement strategies to attract new residents and renewals.
- Manage brand via special events, amenity creation, and local partnerships
- Make sure the community has signs visible for leasing
Performance and KPI’s
- Monitor automated communication stats throughout the resident life cycle
- Budget development and variance analysis
Basic Requirements and Work Experience
- Minimum of 5 years of experience as an apartment community manager at a property of at least 350 units
- Must have proven operational leadership experience
- Strong time management skills with an ability to multitask.
- Strong written and verbal communication skills.
- Computer Proficiency and experience with Yardi Software strongly preferred.
- Bilingual Spanish a plus but not required.
Compensation includes base salary, monthly and quarterly bonuses
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