Customer Experience Expert

1 month ago

Draper, United States StubHub Full time
Job DescriptionJob Description

Come join STUBHUB, the world’s largest ticket marketplace. With tickets available for over 10 million live sports, music, and theatre events in more than 40 countries, we enable experience-seekers to buy and sell tickets whenever and wherever they are through our desktop and mobile experiences.

 

Perks & Benefits

StubHub Tickets Fees Are Waived For All Employees

Free Lunches, Snacks And Drinks In Office

Free Gym Access, On-Demand Fitness, Yoga, Meditation, And Healthy Cooking Video Platform

Sporting And Entertainment Events Ticket Raffles

Company-sponsored Events Throughout The Year

Health Coaching

Employee Assistance Program

Flexible Spending Accounts

Paid Family Leave

Health, Dental, and Vision Insurance

Free Life Insurance

401K With Match

Promotional Opportunities

Quarterly Bonuses

 

Important Qualities:

Passionate about providing excellent service to our customers

Excels at Multi-tasking (ability to move between programs while holding a seamless conversation with the customer)

Call control - Ability to control the call to direct the customer efficiently to the proper resolution of their issue.

Quick learner – ability to learn StubHub knowledge and implement at the end of training with additional support of the Supervisor.

Reliable – be on time and come in as scheduled on a regular basis

Strive to be great – someone who is looking to do their very best and willing to go above and beyond to find the right answer for our customers.

De-escalation – ability to calm an upset customer and work the call through to resolution leaving the call with the customer as a promoter.

Tone – able to match tone to the customer and to present all calls in a genuine way

Computer skills – ability to maneuver through computer programs and email with ease.

 

Seeking customer-focused team members with the energy and willingness to go above and beyond to join our team. THIS IS A HYBRID SCHEDULE (3 DAYS IN OFFICE & 2 DAYS REMOTE).

 

MUST BE Within driving distance to the Draper, UT office

Must be available and willing to work a hybrid schedule

 

This is a full-time position.

What YOU'LL add to the STUBHUB team

 

Interacting with customers via phone providing a world class experience to our customers

Meeting/Exceeding and maintain metrics as set by the company within 90 days of hire

Resolving customer issues in an efficient and proper manner

Educating the customer on business model and any policy that would be appropriate for their concern

Showing sense of urgency by providing prompt response to customer inquiries

Providing essential feedback regarding escalation trends, opportunities, challenges, productivity and process improvement

Supporting customers in navigating the website and creating accounts. Proxy login to purchase tickets for customers

Effectively use all available resources and technology tools to resolve customer issues

Engaging and create connections with our customers

Attending and participate in weekly Huddles/1:1’s as directed

On top of health benefits and PTO, StubHub has many added benefits and opportunities to take the best care of their employees, families, and well-being.

 

A competitive pay rate of $18.50/hr. includes paid training

Available Shift: Full-time position (With the option to shift bid twice a year)

Hybrid schedule (3 days in the office and 2 days working remotely)

Weekend and/or holiday coverage is required. And shift differential paid for all evenings and weekends

A computer and other equipment will be provided (be sure to have a quiet and dedicated working space when working on your remote days)

Quarterly bonus based on performance - Up to 9%

 

Schedule:

8-hour shift

Evening shift

Holidays

Weekend availability

 

Experience:

Customer service: 1 year (Preferred)

Work Location: Draper, UT

Company DescriptionAbout Us

StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected statusCompany DescriptionAbout Us \r
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StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. \r
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We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status

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