Customer Success Manager
1 week ago
CUSTOMER SUCCESS MANAGER
REMOTE, US; SPOKANE, WA; DRAPER, UT; RALEIGH, NC
EGNYTE YOUR CAREER. SPARK YOUR PASSION.
Role
Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 22 ,000+ customers worldwide and growing, you can make an impact by protecting their valuable data.
When joining Egnyte, you're not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:
Invested Relationships
Fiscal Prudence
Candid Conversations
About Egnyte
Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content.
Established in 2008, Egnyte has democratized cloud content security for more than 22 ,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere.
For more information, visit .The Customer Success Manager provides focus and drives consistency in the execution of various customer success and retention-related matters.
As a Customer Success Manager (CSM) you will be chartered with driving product adoption, maintaining healthy partnerships, and managing the day-to-day activities with our most strategic customers to foster a "Customers for Life" environment and ensure customer retention.
You are passionate about engaging your customers and expanding the business for them and us We are looking for a highly motivated professional with the ability to work under pressure, bring initiative to every engagement and help improve business processes to ensure overall customer success.
What You'll DoBecome a product expert including the technical knowledge and practical business application s
Manage new customers after the implementation process in order to ensure successful onboarding and adoption of our platform
Develop strategic success plans for your customer segment that outline critical success factors, metrics for success, timelines, and potential issues while providing recommendations to internal and external teams
Perform quarterly business reviews, product roadmap discussions, and on-site visits to ensure customer retention and successful renewal of services
Keep customers informed of process and procedural changes
Manage resolution of escalated customer issues
Maintain a positive working relationship with Product Management and Engineering to resolve issues and to communicate customer needs for future product enhancements
Your Qualifications
3+ years of customer-facing type experience or equivalent with a track record of service excellence and best practices
Success managing customer relationships at a software or SaaS company
Proactive approach with a d emonstrated capability to identify and mitigate risk
Experience working across multiple, internal teams to resolve customer issues quickly and effectively
Previous experience with tech companies, specifically SaaS solutions
Excellent communication skills (writing, listening, phone)
A team player capable of high performance and flexibility working in a dynamic environment
Prior experience in AEC, life sciences, and financial services experience highly preferred
Travel required (estimate 25%)
Compensation
Our compensation reflects the cost of labor across multiple U.S. geographic locations, and pay varies based on defined markets. The standard base pay range for this position across the U.S. is $75k - $85k annually. Pay varies by work location and may also be dependent on job-related skills, knowledge, and/or experience.
During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location.
BenefitsCompetitive salaries and comprehensive benefits
Company equity depending on role and level
Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance.
Paid holidays and sick time
401(k) Retirement Plan (Traditional and Roth)
Health Savings Account (HSA) and Employee Assistance Program (EAP)
Paid Maternal, Paternal, and Adoption Leave to help you grow your family
Modern and collaborative offices located in Spokane, WA; Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
Gym, cell phone, and internet reimbursement
Free well-being apps such as Calm, Ginger, and Spring Health for Guardian are offered.
Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more.
Your own Egnyte account with lifetime access
Equal Employment Opportunity
Egnyte, Inc.
is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Egnyte, Inc.'s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.
Commitment To Diversity, Equity, And Inclusion
At Egnyte, we celebrate our differences and thrive on our diversity for our employees, our products, our customers, our investors, and our communities.
Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.
Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of [email protected] .
To ensure the workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge.
All employees must cooperate with all investigations conducted pursuant to this policy.# LI-DNI
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