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Customer Success Advocate
4 months ago
At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission... and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. Our rockstar agents have a reputation for going above and beyond to WOW our customers. This is NOT just another call center job... apply today to become a part of our amazing company and culture
- Start Date: May 28, 2024 (must be able to start this day)
- Train and work remotely from approved locations
- Training: Three weeks (10AM - 5 PM MST, M-F)
- Full-time (40 hours per week)
- Shifts available between 5 AM - 11 PM MST
- Starting base pay: $17.00 per hour + bonus potential of up to $8/hr
- Required Saturday shift
Why you want this job
- Monthly performance bonuses for those who qualify
- Ownership of your development with support from leaders dedicated to fostering growth
- Bi-annual performance reviews
- A safe, respectful, and inclusive work environment
What you'll do
- Answer inbound sales and service calls, no cold calling required
- Consult customers on maximizing the value of their contact lens purchase on each call
- Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chats
- Provide top notch customer service in a fast-paced, dynamic environment
- Identify and resolve problems in a way that creates a positive customer experience, with empowerment to make decisions in the moment
- Maintain high performance metrics including revenue per call, quality, availability, and dependability
- Live our company values: Big Hearted, Unconventional, Tenacious, Better Together
Why we will love you
- High school diploma (or GED equivalent)
- 2-3 years minimum customer service experience
- Great typing skills (at least 40 words per minute) and technical aptitude
- Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
- A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
- Positive, competitive and solution-oriented mindset
- Ability to show up to work on time and work your scheduled shift
Who you are
- Humble, hungry, and smart
- Proactive Communicator
- Technical aptitude
- Resourceful
- Self-motivated
- Collaborative
Perks
- Amazing medical, dental, and vision coverage
- 401(k) match
- Free eye exams for your immediate family and dependents
- Deep discounts on contact lenses, glasses lenses and glasses frames
- Tuition reimbursement for eligible courses
Approved remote working locations (permanent residence): Arizona, Florida, Idaho, Nevada, North Carolina, Texas, Utah, Virginia
#LI-Remote
*For remote applicants to be considered, you must live in one of the following approved states: Washington, Oregon, California, Montana, Idaho, Georgia, Nevada, Utah, Arizona, Colorado, Texas, Wisconsin, Indiana, Ohio, New York, Virginia, North Carolina
It is anticipated this position will have a salary within the range listed below, depending on the candidate's qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements.
United States Remote Salary Range
$17-$23 USD
