System Support Specialist

2 weeks ago

Earth City, United States CCA GLOBAL PARTNERS Full time
Job DescriptionJob DescriptionTalent…innovation…passion…our employees are pouring their hearts into building a better world  CCA Global Partners connects family-owned businesses across North America to give them the power of scale, resources, and innovation translating into that competitive edge needed to succeed in this big box world.  We offer a hybrid work schedule, flexible time off, and benefits focused on the needs of our employees and their families.  Bring YOUR talent, innovation, and passion to CCA and together we’ll make an impact on the world around us

We are seeking an experienced helpdesk professional with a customer centric background as a System Support Specialist in our St. Louis, MO office.  As a System Support Specialist, you will provide technical support and service through analysis and problem solving to enable installation, maintenance, education, implementation, and documentation of a variety of software and hardware technologies. You will be instrumental in providing excellent IT service support to company employees, contractors, and members.  Our ideal candidate will have a high level of technical knowledge, exemplary customer service standards, the highest level of trustworthiness and integrity and have a positive demeanor and outlook.

In addition to great benefits, a fabulous work environment and a super-collaborative, friendly team, CCA Global Partners offers a hybrid work schedule with opportunity to work remotely two days a week.

OUR System Support Specialist will:
  • Resolve Help Desk tickets while accurately prioritizing, escalating, and documenting requests by impact to business/user(s) on both Windows and MacOS based systems.
  • Provide support for mobile devices (iOS, Android, and other major platforms).  
  • Responsible for managing and maintaining hardware/software inventory and device refresh cycle.   
  • Coordinate user setups, installations and upgrades as well as maintain established documentation, procedures, and other knowledge bases. 

Do our requirements match YOUR background?
  • High school diploma and a minimum of 3 years of IT support experience.
  • Excellent spelling and grammar skills with the ability to communicate in a courteous, tactful, and concise manner while providing outstanding customer service.
  • Application knowledge and support experience with Microsoft Windows, Microsoft Office, and Email, Calendaring, and SPAM filtering are essential.
  • Knowledge of Apple OSX (workstations and iPads), CompTIA A+, MCSA Windows, and Technical Support Professional (TSP) are preferred.
  • Must have an ability to conduct research into a wide range of computing issues, present ideas in user-friendly language, and focus on rapport building, listening, and questioning skills.

What we offer YOU:
  • We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members.
  • We recognize YOU for your accomplishments and contributions through development, growth, and compensation
  • We care about you AND your family.  We want to make your life better and easier.  Our benefits exist so you are well taken care of, and we support you and your loved ones through life’s various stages and situations.

What’s so special about us?
CCA Global Partners remarkable cooperative business model empowers thousands of entrepreneurs to succeed in a marketplace that is impacted by widespread consolidation. Our mission is to empower entrepreneurs and independent business owners by providing them the scale, resources and innovation that create sustainability, growth, and effective competition in today’s evolving marketplace.
Thriving on our core values and approaching success with the CCA Way.
Proud to be an Equal Opportunity Employer.#LI-HYBRID  #ZR

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