Network System Support Specialist

3 weeks ago


Culver City, United States Robert Half Full time

Title: Network Support Engineer

Salary: $75,000 annually plus a 5% bonus

Location: Culver City


Benefits:

  • 10 days prorated PTO + 2 personal days
  • 401k
  • Healthcare
  • Life insurance


Requirements:

  1. 2-5 years of experience in a technical support role.
  2. Excellent understanding of computer networking principles.
  3. Proficiency in networking protocols including BGP and OSPF.
  4. Familiarity with networking hardware such as switches, routers, firewalls, and access points.
  5. Some experience with Linux administration is preferred.
  6. Willingness to participate in an on-call rotation schedule.


Responsibilities:

  1. Provide technical support and troubleshooting to customers via phone, email, and ticketing system.
  2. Diagnose and resolve network connectivity issues utilizing a deep understanding of computer networking with TCP/IP, VLANs.
  3. Implement and maintain networking protocols such as BGP and OSPF.
  4. Configure and support networking hardware including switches, routers, firewalls, and access points.
  5. Utilize basic Linux knowledge for system administration tasks.
  6. Participate in an on-call rotation schedule with support engineers in various locations (Los Angeles, Atlanta, Toronto).



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