IT Systems Support Specialist

2 weeks ago


Garden City, United States McQuilling Partners Full time

**PURPOSE**

McQuilling Partners, Inc., a privately-owned marine services company, providing transportation services to clients in the shipping, commodity and financial services industries has an opening for an **IT Systems Support Specialist** to work out of its Garden City, NY office.

This role will report directly to McQuilling’s CTO and be supported by a managed service provider.

**RESPONSIBILITIES**

**Office hardware support **- Specify, configure and support office hardware including desktops, monitors, and peripherals. Basic troubleshooting support and escalation point for vendor-supported products (printer/copiers, etc.).

**Communications Support** - Escalation point for McQuilling communications systems vendors. Basic troubleshooting and triaging responsibilities.

**Vendor Management**: Coordinate support, maintenance, and technical planning activities with Managed Service Provider.

**Infrastructure Management and Support**: Proactively maintain, monitor, and support McQuilling’s computing infrastructure including VMWare installations. Manage Active Directory and Distributed File System configuration. Proactively patch as per industry best practices.

**Project Management**: Contribute and collaborate on technology upgrades or migration projects.

**Facilities Support**: Provide initial support for facilities systems including video security and office security escalation when necessary to third party providers.

**CORE REQUIREMENTS**:

- 3+ years of IT help desk support experience
- Strong Microsoft technology experience preferred including Active Directory and O365.
- Bachelor's degree preferred. The position requires familiarity with standard concepts, practices, and procedures within the IT field. Strong communications skills are required.
- Demonstrated record of providing strong IT support in a fast-paced, multi-tasking environment
- Analytical detail-oriented, responsible, willing to take initiative as well as display creativity and problem solving capability
- Strong customer focus and customer management skills
- Team player, quick learner, and self-starter
- Strong organizational skills and attention to detail
- Ability to quickly learn new technologies

**QUALIFICATIONS**
- Office365 - Exchange Online
- Azure AD, Active Directory Administration
- Vsphere 5.5 / ESXi 5.5 or newer
- Distributed File System
- VEEAM backup products
- Windows Server 2012+

Pay: $62,500.00 - $75,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 4 years

Schedule:

- 8 hour shift
- On call

Application Question(s):

- How many years of supporting Microsoft Office products (Word, Excel, PowerPoint) do you have ?

**Education**:

- Associate (preferred)

**Experience**:

- Windows: 3 years (preferred)
- Help desk: 3 years (preferred)

Ability to Relocate:

- Garden City, NY: Relocate before starting work (required)

Work Location: Multiple locations



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