Service Manager

2 months ago


Albuquerque, United States Donner Plumbing & Heating Full time
Job DescriptionJob Description

We are seeking a Service Manager to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Build, modify, and maintain Service Titan. (Will hire temporary part time employee for assisting with data entry).
  • Train techs on proper and efficient use of service titan software on tablets
  • Assign and dispatch residential/commercial/HVAC service calls
  • Approve invoiced purchases for the service department
  • Prepare and follow up with estimates for residential and small commercial projects.
  • Inventory management for service department.
  • Customer relations for service calls.
  • Scheduling and time management of service department.
  • Emergency on call scheduling for service department. Designation of service techs for weekly on call.
  • Billing for service department.
  • Service department vehicle management. (Relay to shop manager what needs to be addressed).
  • Quality control.
  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
Company DescriptionWe are a family owned and operated company since 1973. We are a small to medium company with roughly 60 employees. We have fun but also work hard. We take care of our employees and most have been here for more than 10 plus years.Company DescriptionWe are a family owned and operated company since 1973. We are a small to medium company with roughly 60 employees. We have fun but also work hard. We take care of our employees and most have been here for more than 10 plus years.

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