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Membership Relations Manager

3 months ago

Rockville, United States WOODMONT COUNTRY CLUB Full time
Job DescriptionJob Description

Department: Marketing & Communications

Job Title: Member Relations Manager

Reports To: Director of Marketing & Communications

Position Summary: Woodmont Country Club is seeking a forward-thinking and innovative Member Relations Manager to lead our efforts in creating an exceptional membership experience. This role is essential in managing the entire membership journey, from first impressions at the front desk to the ongoing relationship with our members. The ideal candidate will leverage technology and strategic initiatives to enhance the membership process and ensure our members feel welcomed, valued, and engaged.

Key Responsibilities

  • Membership Experience Enhancement: Lead the development and implementation of thoughtful, strategic initiatives to elevate the membership process. Ensure a seamless and engaging experience for prospective members and their sponsors, from initial inquiry through to onboarding and beyond.
  • Front Desk Leadership: Manage front desk operations to ensure a warm and inviting first point of contact for all members and visitors. Focus on creating positive first impressions and delivering exceptional service that aligns with our club’s welcoming and trustworthy atmosphere.
  • Technology Integration: Identify and implement technology solutions to streamline and improve the membership journey. Utilize tools and platforms that enhance communication, engagement, and the overall member experience.
  • Onboarding & Engagement: Collaborate on designing innovative onboarding programs for new members, incorporating technology and personalized communication strategies, including email marketing, to ensure they feel welcomed and connected from day one.
  • Member Relations: Act as the primary point of contact for member inquiries and concerns, providing exceptional service and support. Foster strong relationships with members to maintain high levels of satisfaction and retention.
  • Administrative Support: Provide essential administrative support to the club, including managing member records, coordinating events, and assisting with other club operations as needed.

Education and Work Experience Qualifications

  1. Proven experience in membership management, marketing, or a related field.
  2. Strong leadership and supervisory skills. Excellent organizational and multitasking abilities.
  3. Proficient in Microsoft Office Suite.
  4. Excellent communication and interpersonal skills, with the ability to engage with members and prospects effectively.
  5. Creative thinker with a forward-looking approach to problem-solving and process improvement.
  6. Bachelor’s degree in Marketing, Business Administration, Hospitality Management, or a related field is preferred. Equivalent experience in membership management or a related field may be considered in lieu of a degree.