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Customer Service Guide 1

4 months ago

Dover, United States Nemo Equipment Inc Full time
Job DescriptionJob Description

This is an opportunity to join a respected outdoor brand that’s in need of folks to join their Customer Service team. This position is seasonal (June/July – November) with the possibility of moving to full-time.

The Customer Service Guide I will focus primarily on making the NEMO customer experience as positive and helpful as possible and will be a crucial addition to NEMO’s small but mighty CS team. The ideal candidate will be empathetic, detail-oriented, and have a positive attitude.

Requirements:

  • Professionalism in communication and collaboration with coworkers
  • Comfortable talking on the phone and using computer applications to manage customer requests
  • Prior customer service experience
  • Familiarity with outdoor/camping equipment, NEMO Equipment in particular

Day-to-Day Responsibilities:

  • Answer phones and emails in a timely, friendly manner
  • Provide live chat support
  • Co-manage voicemails and callbacks
  • Process customer transactions, including orders, credits, return authorizations, and refunds
  • Assist with pro purchase applications, accounts, and orders
  • Shipping of small volume orders to customers
  • Assist with the warranty processing when needed
  • Additional CS related tasks as necessary
  • Positively contribute to NEMO’s company culture
  • Other duties as assigned by senior management

About the Company:

NEMO Equipment is an award-winning New England-based specialty outdoor brand that makes backpacking and camping gear for everyone with the drive to explore the uncharted path. NEMO’s reputation for design innovation is a result of its philosophy to never bring anything to market that doesn’t offer a meaningfully better experience, whether that’s the first swinging and reclining portable camp chair (Stargaze™), the first sleeping bags for side sleepers (the Spoon® shape series), or the first composite-weave, 100% recycled tent fabric (OSMO™).

For over two decades, as our team has grown, we have actively lived out the belief that intelligently designed gear enables the adventures that make us all our best selves — humans who are conscious, inspired, connected, and mindful. The sticker in our conference room captures our ethos: “Design Like You Give a Damn.”

We do just that.