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Customer Service Representative II

2 months ago

Dover, Delaware, United States Kennebunk Savings Full time

Position Title: Customer Service Assistant II

Company: Kennebunk Savings

Role Overview:

This position involves providing exceptional customer support while managing various financial transactions. The role is part-time, requiring 17 hours of commitment each week.

Key Responsibilities:

  • Deliver outstanding customer service to clients
  • Efficiently handle transaction processing
  • Maintain vault cash integrity
  • Supervise end-of-day financial activities

Core Duties:

  • Cash handling and transaction management
  • Providing customer assistance and support
  • Demonstrating product knowledge and sales techniques

Additional Responsibilities:

  • Promote the organization's products and services
  • Follow company policies and procedures diligently
  • Encourage teamwork and collaboration
  • Stay updated with company developments
  • Complete necessary training programs

Required Certifications/Licenses: None

Preferred Skills and Qualifications:

  • Ability to maintain trust and confidentiality
  • Proficiency in Microsoft Office applications
  • Excellent communication abilities
  • Strong organizational and multitasking skills
  • Attention to detail and accuracy
  • Analytical and problem-solving capabilities
  • Familiarity with banking regulations
  • Flexibility to adapt to changing circumstances

Experience Requirements: 1-2 years in the financial services sector

Educational Background: High school diploma or equivalent

Work Environment and Physical Requirements:

  • Comfortable and pleasant workplace
  • Proficient operation of computers and office equipment
  • Ability to lift and move objects as necessary
  • Capability to stand for extended periods

Applicants should be able to fulfill the essential job functions with or without reasonable accommodations.